Referral Coordinator, Bilingual Spanish Preferred

Better Health Group

. Facilitate timely and accurate coordination of inbound and outbound patient referrals .

Posted 10/28/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient referral coordination, including managing inbound and outbound referrals, verifying insurance information, and maintaining compliance with HIPAA regulations. Proficient in utilizing electronic medical records systems and Google Workspace to track referral activities and communicate effectively with patients and healthcare providers.

Highest-signal resume keywords

Referral CoordinationElectronic Medical Records (EMR)Insurance VerificationBilingual SpanishCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingMedical TerminologyReferral AuthorizationsHealthcare OperationsAdministrative ExperienceCritical ThinkingProblem-SolvingAttention to DetailTime ManagementOrganizational Skills

Soft Skills

Interpersonal SkillsCommunication SkillsCollaborationCultural SensitivityCustomer Service Skills

Tools & Technologies

EClinicalWorksGoogle WorkspaceEMR SystemsOperational ReportsTracking Systems

Industry Keywords

HIPAA ComplianceHealthcare EnvironmentPatient Care ResourcesReferral ChallengesClinic-Based Administration

About the role

Key responsibilities & impact

Facilitate timely and accurate coordination of inbound and outbound patient referrals
Manage outbound referrals for multiple VIPcare primary care clinics or coordinate inbound referrals for a specialty practice, depending on business needs
Review provider orders and referral requests
Contact patients, specialty offices, referring providers, and receiving providers
Assist with and coordinate patient appointments and scheduling
Verify patient demographic and insurance information
Confirm referral and authorization requirements and resolve outstanding issues with insurers or internal teams
Explain referral instructions and appointment details to patients
Address scheduling barriers and patient concerns
Obtain and exchange clinical documentation, medical records, and required information
Follow up on outstanding referrals, appointments, and incomplete documentation
Retrieve and distribute consultation notes, test results, and other medical records
Document referral activities, appointment status, patient communications, and related information in the EMR and tracking systems
Monitor referral work queues, reports, and outstanding tasks; identify delays and discrepancies and escalate as needed
Respond to incoming calls, patient inquiries, and healthcare provider requests
Maintain relationships with patients, clinic teams, specialty practices, and other stakeholders
Follow HIPAA, privacy, documentation, and regulatory requirements
Identify recurring referral challenges and recommend workflow, communication, and patient-experience improvements
Report to the Director, Clinic Operations
Perform additional duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
3+ years of administrative, scheduling, customer service, or related experience
Bilingual Spanish preferred
Working knowledge of the geographic area served, including local healthcare providers, specialty practices, and patient care resources, or ability to quickly develop this knowledge
Healthcare environment experience preferred, but not required
Referral coordination, medical reception, medical assisting, patient scheduling, or clinic-based administrative experience preferred, but not required
Familiarity with medical terminology, healthcare operations, insurance verification, referral authorizations, and electronic medical records preferred, but not required
Experience with eClinicalWorks or a comparable electronic medical record system preferred, but not required
Strong critical thinking and problem-solving skills
Excellent organizational and time-management skills
Strong written and verbal communication skills
Strong interpersonal and customer service skills
Ability to work independently and collaborate effectively with internal and external stakeholders
Proficiency in Google Workspace, including Drive, Docs, and Sheets
Ability to maintain spreadsheets, navigate operational reports, and track referral activity
Strong attention to detail, follow-through, and accountability
Ability to maintain confidentiality and handle protected health information in accordance with HIPAA and organizational policies
Appreciation of cultural diversity and sensitivity toward served patient populations
Ability to comply with BHG's Remote Workers Policy, including maintaining a private and secure workspace, reliable electricity and internet connectivity, HIPAA and confidentiality requirements, and applicable timekeeping requirements for nonexempt positions
Ability to remain primarily seated for extended periods
Ability to operate computers, keyboards, mice, telephones, and standard office equipment
Ability to communicate with patients, healthcare providers, and team members in person, by telephone, and electronically
Ability to review electronic medical records and referral documentation for accuracy and completeness
Ability to occasionally stand, walk, bend, and reach

Benefits

Comp & perks

Reliable team that shares the mission of providing 5-star service
Career growth and personal and professional development opportunities
Private and secure remote workspace requirement
Remote work arrangement
Team support to enable employees to care for patients
Better Health environment focused on patient care and outcomes