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Director of Psychiatric Clinical Operations
BetterHelp. Lead clinical documentation and quality audits, quality assurance initiatives, and investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in psychiatric care delivery, including assessment, diagnosis, and medication management, while leading quality assurance initiatives and operational improvements. Proven ability to collaborate across multidisciplinary teams and utilize data-driven decision-making to enhance provider performance and patient outcomes.
Highest-signal resume keywords
Psychiatric Mental Health Nurse Practitioner LicenseClinical Experience in Psychiatric Assessment and Medication ManagementLeadership and Management ExperienceData-Driven Decision MakingTelehealth Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Psychiatric AssessmentMedication ManagementQuality AssuranceRisk AssessmentClinical Quality ManagementOperational ImprovementData AnalysisRegulatory ComplianceProvider Performance EvaluationKPI Monitoring
Soft Skills
LeadershipCoachingCollaborationProblem-SolvingCommunication
Tools & Technologies
AI-Enabled WorkflowsVirtual Care PlatformsHealthcare Technology Products
Certifications & Qualifications
Active Psychiatric Mental Health Nurse Practitioner License
Industry Keywords
Telehealth RegulationsPsychiatric Prescribing PracticesHealthcare OperationsUtilization ManagementDigital Health Organizations
About the role
Key responsibilities & impact- Lead clinical documentation and quality audits, quality assurance initiatives, and investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance
- Provide actionable, constructive, and clinically informed feedback to psychiatric providers
- Partner with Legal, Compliance, Credentialing, and Patient Safety teams on regulatory and professional standards adherence
- Monitor evolving telehealth, prescribing, and psychiatric practice regulations and communicate changes across the organization
- Identify trends affecting psychiatric providers and recommend operational improvements
- Directly manage and develop Psychiatry Operations team members
- Establish team priorities, workflows, performance expectations, and operational goals
- Coach and mentor team members through complex clinical and operational scenarios
- Support workforce planning, hiring, onboarding, and development
- Monitor KPIs, quality metrics, provider engagement data, and operational trends
- Use data-driven decisions to optimize provider experience, member outcomes, and operational efficiency
- Lead or contribute to strategic initiatives involving psychiatric care delivery, provider support, quality assurance, and risk mitigation
- Develop scalable operational processes for growth and expansion of psychiatric offerings
- Serve as a clinical subject matter expert for psychiatric care delivery and medication management workflows
- Collaborate with Product, Engineering, AI, and Clinical Operations stakeholders on platform enhancements
- Provide clinical guidance on products, tools, workflows, and technology initiatives
- Support adoption of AI-enabled workflows and quality initiatives
- Collaborate with Marketing, Communications, and Public Relations teams
- Participate in provider-facing webinars, training events, educational content, and media opportunities
- Represent BetterHelp's commitment to safe, ethical, and accessible psychiatric care
- Maintain a small psychiatric client caseload of approximately 2–3 clinical hours per week
- Support insurance and payer-related quality initiatives
Requirements
What you’ll need- Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing
- Minimum 8 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management
- Demonstrated leadership, supervisory, or management experience
- Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management
- Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns
- Strong analytical and problem-solving skills with the ability to make data-informed decisions
- Excellent written, verbal, and presentation skills
- Ability to effectively collaborate with clinical, operational, legal, product, and executive stakeholders
- Comfortable working in a fast-paced, high-growth technology environment
- Demonstrated ability to manage competing priorities and drive projects to completion
- Passion for improving access to high-quality mental healthcare through innovation and technology
- Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, TX
- Experience delivering psychiatric services via telehealth preferred
- Experience working with digital health organizations preferred
- Experience supporting or supervising other psychiatric providers preferred
- Experience in healthcare operations, quality assurance, utilization management, or clinical leadership roles preferred
- Familiarity with state and federal telehealth and prescribing regulations preferred
- Experience supporting AI-enabled healthcare initiatives or healthcare technology products preferred
- Previous experience with UpLift or other similar virtual care platforms preferred
Benefits
Comp & perks- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program, including free therapy and employee wellness
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- Any piece of hardware or software that will make you happy and productive
- Performance bonus eligibility
- Travel expenses covered for required office visits and company offsite
- Reasonable accommodations for employees unable to travel under unique circumstances