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Customer Care Executive
BetWarrior. Handle high-volume customer interactions through live channels, mainly chat and phone calls, and offline channels such as email .
About the role
Key responsibilities & impact- Handle high-volume customer interactions through live channels, mainly chat and phone calls, and offline channels such as email
- Provide high-quality customer support to a demanding user base
- Manage and resolve daily issues related to systems, websites, hardware, procedures, campaigns, and products, escalating cases when necessary
- Build relationships with customers and internal stakeholders while promoting BetWarrior culture and team spirit
- Collaborate with Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM teams
- Support Customer Care leaders with operational tasks and initiatives
- Drive continuous improvement in team operations and workflows
- Meet and maintain quality and productivity KPIs
- Develop deep knowledge of campaigns, promotions, Casino, Live Casino, and Sportsbook products
- Balance operational work with strategic improvement and scalability
Requirements
What you’ll need- Excellent frustration-management skills and ability to work under pressure in a dynamic environment
- Ability to manage multiple simultaneous chat interactions with speed, assertiveness, and quality
- Strong focus on challenging goals and performance metrics, including response times, resolution volume, and satisfaction surveys
- Strong passion for customer service and proactive, can-do attitude
- High empathy and customer-centric approach
- Strong attention to detail, reliability, and accountability
- Flexibility and willingness to work rotating, shift-based schedules including night shifts
- At least 1 year of Customer Care operations or customer service experience in online environments (desirable but not mandatory)
- Solid knowledge of the online gaming market (iGaming), including products, platforms, and customer behaviors (desirable)
- Strong interest in iGaming and willingness to continuously learn and improve (desirable)
- Relevant academic degree or professional qualification related to customer service, business, or a similar field (desirable)
Benefits
Comp & perks- Continuous learning, development, and internal growth opportunities
- Collaborative, transparent, and inclusive culture
- Wellbeing-focused work environment
- Rotating, shift-based schedules including night shifts