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Beyondsoft

Technical Systems Analyst

Beyondsoft

. Support daily production operations and ensure the stability and availability of client websites and applications.

Posted 11/5/2026full-timeRemote • Brazil, Costa RicaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting production operations, incident management, and cloud services, particularly with AWS. Proficient in monitoring tools and effective communication with both technical and non-technical stakeholders.

Highest-signal resume keywords
AWS Services ExperienceITIL Processes KnowledgeMonitoring Tools ProficiencyLinux And Apache EnvironmentsServiceNow Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Incident ManagementCloudWatchS3LinuxApacheAutomation ToolsMicrosoft WordMicrosoft ExcelTechnical SupportHelp Desk Operations
Soft Skills
Interpersonal SkillsWritten CommunicationVerbal CommunicationTeam CollaborationPresentation Skills
Tools & Technologies
DynatraceAWS CloudWatchServiceNowITSM Ticketing Systems
Industry Keywords
Production Operations24x7 On-Call SupportOperational DocumentationSOPsTroubleshooting Guides

Tech Stack

Tools & technologies
ApacheAWSCloudITSMLinuxServiceNow

About the role

Key responsibilities & impact
  • Support daily production operations and ensure the stability and availability of client websites and applications.
  • Identify, troubleshoot, and resolve production incidents, escalating complex or critical issues to appropriate support teams.
  • Collaborate with application support teams, internal stakeholders, and external partners to ensure timely issue resolution and operational support.
  • Deploy and decommission hosted application environments following established processes and procedures.
  • Monitor system and application performance using diagnostic and monitoring tools to detect issues, analyze data, and identify potential service disruptions.
  • Document production incidents accurately and promptly according to Incident Management procedures.
  • Participate in a rotating 24x7 on-call support schedule, including after-hours incident response and scheduled maintenance.
  • Maintain and update operational documentation, including SOPs, troubleshooting guides, and support processes.
  • Communicate production status, incident updates, and operational issues to business owners, management, and relevant stakeholders.
  • Perform other duties as assigned.

Requirements

What you’ll need
  • BA/BS degree or an equivalent combination of education and experience is required.
  • 1+ years of experience working with AWS services, including S3, CloudWatch, and other cloud-based tools.
  • 1+ years of experience with ITIL processes and Incident Management.
  • 1+ years of experience using monitoring tools such as Dynatrace, AWS CloudWatch, or similar platforms.
  • 1+ years of experience working with Linux and Apache environments.
  • 1+ years of experience using automation tools for server provisioning.
  • Proficiency in Microsoft Word and Excel.
  • Strong interpersonal, written, and verbal communication skills, with the ability to explain technical information to technical and non-technical stakeholders.
  • Ability to work independently and collaborate effectively within a team environment.
  • Ability to manage competing priorities and work under pressure while maintaining a strong customer service focus.
  • Strong presentation skills.
  • English B2+ or higher.
  • Ability to participate in a rotating 24x7 on-call support schedule, including after-hours incident response and scheduled maintenance activities.
  • 1+ years of experience supporting internal IT help desk operations is preferred.
  • Experience providing technical support to Fortune 500 clients or business partners is preferred.
  • 1+ years of experience using ServiceNow or similar IT service management (ITSM) ticketing systems is a plus.

Benefits

Comp & perks
  • Private Health and Life Insurance
  • 12 days per year of Paid Time Off (PTO) + 3 discretionary days
  • Paid CR holidays
  • 100% remote
  • Continuous learning, growth, and training
  • Work/life balance focus