Junior Program Analyst

Bickham Services Unlimited, LLC

. Provide administrative and operational support to the program team .

Posted 11/3/2026full-timeBethesda • Maryland • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and administrative capabilities, with expertise in data management and customer service. Proficient in Microsoft 365 applications and committed to maintaining compliance with Section 508 accessibility requirements.

Highest-signal resume keywords

Administrative SupportProgram CoordinationData ManagementCustomer ServiceMicrosoft 365 Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionData TrackingReport PreparationRecord MaintenanceSpreadsheet Management

Soft Skills

Attention to DetailOrganizational SkillsWritten CommunicationVerbal CommunicationDeadline Management

Tools & Technologies

Ticketing SystemsCustomer Support Systems

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Federal ProgramHistorically Black Colleges and UniversitiesSection 508 Compliance

About the role

Key responsibilities & impact

Provide administrative and operational support to the program team
Assist with organizing documents, maintaining records, and updating program information
Support data collection, tracking, and reporting activities
Respond to routine inquiries and assist with customer service requests
Maintain accurate spreadsheets, records, and electronic files
Assist with scheduling, coordination, and follow-up activities
Support the preparation of program reports and other deliverables
Ensure assigned written documents meet applicable Section 508 accessibility requirements
Support a federal program helping Historically Black Colleges and Universities compete for federal contracts and research funding

Requirements

What you’ll need

Bachelor's degree
1–3 years of experience in administrative support, program coordination, data management, or customer service
Familiarity with Microsoft 365 applications
Strong attention to detail and organizational skills
Good written and verbal communication skills
Ability to work independently and meet deadlines
Must be available during Eastern Time business hours
Must be authorized to work in the United States
Must be able to complete a federal background investigation and suitability determination
Experience using ticketing or customer support systems is preferred

Benefits

Comp & perks

Full-Time, W-2 employment
Remote work arrangement within the U.S.
Occasional on-site attendance in Bethesda, Maryland
Equal Opportunity Employer
Reasonable accommodation during the hiring process