VP, Customer Onboarding – Professional Services

Bidgely

. Lead Bidgely's global consulting organization of 40+ professionals .

Posted 10/12/2026full-timeRemote • United StatesLead💰 $220,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading professional services organizations, with a strong focus on enterprise software implementation methodologies, P&L management, and client relationship building. Proven ability to scale services delivery through innovative strategies, AI integration, and cross-functional collaboration.

Highest-signal resume keywords

Professional Services LeadershipP&L ManagementEnterprise Software ImplementationAI and Automation IntegrationClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Software Implementation MethodologiesDelivery GovernanceQuality FrameworksRevenue ForecastingResource PlanningKPI TrackingProgram ManagementSolution ArchitectureDelivery PlaybooksContracting

Soft Skills

Exceptional Communication SkillsLeadership SkillsExecutive PresenceTeam DevelopmentClient-Centric Culture Building

Tools & Technologies

AI-Enabled ToolingImplementation ToolingProject Management SoftwareData Analytics ToolsCollaboration Platforms

Certifications & Qualifications

Bachelor's Degree in BusinessMBA or Equivalent Advanced Degree

Industry Keywords

Utility IndustryGlobal Systems IntegratorManagement ConsultingEnterprise SoftwareConsulting Firm

About the role

Key responsibilities & impact

Lead Bidgely's global consulting organization of 40+ professionals
Own the full services lifecycle from contracting and onboarding through implementation, launch, and ongoing professional services
Report to the Chief Operating Officer and serve on the senior leadership team
Lead, develop, and inspire teams spanning delivery, program management, solution architecture, and consulting
Build a client-centric culture and design scalable organizational structures, roles, and career paths
Attract, hire, and retain talent while developing next-generation services leaders
Set goals, performance expectations, and development plans across the organization
Set the vision and multi-year strategy for the services organization
Scale and productize delivery through packaged implementation offerings, reusable assets, and AI-enabled tooling
Own implementation methodology, delivery playbooks, quality standards, and governance frameworks
Partner with Product, Engineering, DevOps, Data Science, and Data Engineering on coordinated launches
Define and track KPIs including time-to-value, delivery quality, customer satisfaction, utilization, and margin
Champion AI and automation within services delivery
Own the services P&L, including contracting, revenue forecasting, gross margin, utilization, and cost management
Lead resource and capacity planning
Partner with Sales and Finance on scoping, pricing, statements of work, and change orders
Develop packaged services offerings and pricing models
Report services performance, forecasts, and investment priorities to the COO and executive leadership
Serve as executive sponsor for strategic utility relationships
Act as senior point of accountability for strategic engagements
Lead ongoing professional services for live customers, including new modules, program expansions, and optimization
Partner with Sales and Customer Success on services-led expansion opportunities
Represent the services organization in executive business reviews, strategic pursuits, and industry forums
Translate delivery insights into Product and R&D roadmap priorities and implementation tooling
Collaborate across Sales, Customer Success, Support, Product, and Engineering to deliver a seamless customer experience
Contribute to company-wide strategy as a senior leadership team member
Travel up to 25%

Requirements

What you’ll need

15+ years of progressive experience in professional services, consulting, or enterprise software delivery
Significant experience leading multi-level organizations of managers and senior leaders
Experience at a leading global systems integrator or management consulting firm
Proven track record leading the transformation and scaling of a professional services or implementation organization at an enterprise software company
Demonstrated ownership of a services P&L, including revenue forecasting, margin, utilization, and resource planning
Deep expertise in enterprise software implementation methodologies, delivery governance, and quality frameworks
Strong executive presence and experience building trusted relationships with C-level customers and internal stakeholders
Experience partnering with Product and Engineering to shape roadmap and implementation tooling based on customer insight
Exceptional communication and leadership skills
Bachelor's degree in business, engineering, computer science, or a related field
Experience in the utility industry, at a utility software company, or at a consulting firm serving utilities is preferred
Experience serving clients across multiple geographies is preferred
Experience applying AI and automation to scale services delivery is preferred
MBA or equivalent advanced degree is preferred
Must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

Medical, Dental, and Vision insurance from day one
HSA, FSA, and DCFSA plans
401(k) plan
Flexible paid time off
Annual wellness stipend
Annual professional development stipend
Paid parental leave
Mental health and wellness resources for you and your family
Preferred pricing on entertainment, technology, and insurance products
Access to mentorship from experienced industry leaders
Remote-friendly scheduling built around how you work best
Paid time to volunteer for causes you care about
Growth potential at a fast-scaling company
Collaborative environment
Hands-on exposure to AI, machine learning, and data platforms
Discretionary annual bonus
Equity