Donor Services Specialist

Big Brothers Big Sisters of South Central Indiana

. Process and record gifts, pledges, payments, matching gifts, in-kind contributions, soft credits, and other donor transactions in Salesforce .

Posted 10/13/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce donor database management, financial data reconciliation, and donor transaction processing. Strong analytical and organizational skills are essential for maintaining data integrity and providing exceptional donor service.

Highest-signal resume keywords

Salesforce ExperienceFinancial Data ReconciliationDonor Transaction ProcessingMicrosoft Office Suite ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTransaction ProcessingQuality ControlReport PreparationData ExportingCRM AdministrationFundraising CoordinationDonor AcknowledgmentFinancial OperationsDatabase Management

Soft Skills

Problem-SolvingOrganizational SkillsTime ManagementWritten CommunicationInterpersonal Skills

Tools & Technologies

SalesforceMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Donor ServicesDevelopment OperationsAdvancement ServicesRevenue OperationsData Integrity Standards

About the role

Key responsibilities & impact

Process and record gifts, pledges, payments, matching gifts, in-kind contributions, soft credits, and other donor transactions in Salesforce
Review source documentation and verify donor, campaign, fund, designation, payment, and recognition information
Prepare Daily Gift Reports and other reports for Accounting
Reconcile Salesforce gift activity with checks, online giving platforms, merchant reports, bank or deposit information, and Accounting records
Research and resolve transaction discrepancies
Maintain documentation and audit trails for gifts, adjustments, refunds, write-offs, and other donor transaction changes
Coordinate with Accounting on month-end and year-end reconciliation
Identify gift-processing errors and recommend process improvements to the Chief Mission Engagement Officer
Serve as the primary business owner and power user of donor information in Salesforce
Maintain accurate constituent records and donor history
Develop and follow data-integrity standards and quality-control processes, including routine audits
Develop and analyze donor reports and dashboards
Export and segment donor data for stewardship, fundraising, communications, events, and reporting
Document CRM procedures and train Mission Engagement staff
Support peer-to-peer fundraising platform setup, utilization, data integration, and reconciliation
Coordinate donor acknowledgments, tax letters, personalized correspondence, and donation-related communications
Execute donor communications with Mission Engagement team members
Coordinate quarterly CEO donor town halls and other stewardship activities
Implement the stewardship plan and track stewardship activities with the Major Gifts Officer
Provide responsive service to donors, volunteers, and community partners
Identify donor engagement opportunities and stewardship best practices
Protect confidential donor and organizational information
Prepare materials, documents, tracking reports, donor lists, and correspondence
Provide administrative support for Mission Engagement activities and fundraising, outreach, and awareness events
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant professional experience
Minimum of three years of professional experience in development operations, donor services, advancement services, CRM/database administration, financial operations, revenue operations, or a related field
Demonstrated experience working with a CRM or donor database; Salesforce experience strongly preferred
Demonstrated ability to process, reconcile, and quality-check financial or transactional data with a high degree of accuracy
Strong proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook
Exceptional attention to detail and demonstrated habit of reviewing work for accuracy and completeness before submission
Strong analytical, problem-solving, organizational, and time-management skills, with the ability to manage recurring deadlines and competing priorities
Strong written and verbal communication and interpersonal skills, with the ability to provide professional and responsive donor service
Ability to handle confidential donor and organizational information with discretion and sound judgment