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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive project management expertise in leading enterprise IT projects and SaaS implementations, with a strong focus on delivering measurable business value and aligning technical solutions with client goals. Proficient in managing complex programs and building relationships with senior stakeholders, including C-suite executives.
Highest-signal resume keywords
Project ManagementEnterprise IT ProjectsSaaS ImplementationsFluent German (CEFR C1)AIOps or ITOps Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Timelines ManagementDeliverables TrackingBudget ManagementRisk IdentificationValue-Realization Plans
Soft Skills
Relationship BuildingClear Communication
Tools & Technologies
ServiceNowSplunkDatadogDynatrace
Industry Keywords
Customer ImplementationsExecutive SponsorshipMonitoringObservabilityITSM
Tech Stack
Tools & technologiesITSMServiceNowSplunk
About the role
Key responsibilities & impact- Lead multiple customer implementations from kickoff through go-live
- Ensure projects deliver business value and technical alignment
- Act as a trusted consultant and senior advisor to executive stakeholders
- Shape operating-model decisions and secure executive sponsorship for change
- Manage large, complex programs spanning multiple BigPanda products and customer business units
- Define, deliver, and track measurable customer value, including business outcomes, ROI, and value-realization plans
- Partner with Solutions Architects and Solutions Engineers to align solutions with clients’ business and technical goals
- Champion customer success stories and outcomes validating BigPanda’s business value
- Develop and maintain technical and product proficiency in BigPanda’s AI capabilities
- Communicate clearly with English- and German-speaking customers
Requirements
What you’ll need- 5+ years project management experience with enterprise IT Projects or SaaS Implementations
- Fluent German (written and spoken), at CEFR C1 level or above
- Extensive ownership experience of project timelines, deliverables, budget, and resources, including risk identification and mitigation
- Experience building relationships with and communicating complex project status to senior stakeholders, including C-suite executives and technical leads
- Ability to travel up to 10% for key project milestones
- Experience in AIOps or ITOps preferred
- Experience with monitoring, observability, or ITSM tools such as ServiceNow, Splunk, Datadog, or Dynatrace preferred
- Must be UK-based
- Visa sponsorship is not available for this position
Benefits
Comp & perks- Comprehensive health coverage
- Parental leave
- Competitive cash and equity compensation
- Supportive, collaborative, and innovative environment
- Remote-first environment
- Roughly 25 days annual leave per calendar year plus UK bank holidays
- Private medical insurance premiums covered by BigPanda
- UK Pension Scheme through NEST
- Fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment
- Work-from-home stipend
- Two compensation review cycles per year