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Sales Agent
BikesOnline USA. Present, promote, and sell suitable bikes based on customer needs and enquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales capabilities with a focus on customer needs, effective communication, and relationship management. Possesses extensive knowledge of bicycle products and proficiency in CRM software and data analysis tools.
Highest-signal resume keywords
Bicycle Product KnowledgeSales ExperienceCRM Software ProficiencyNegotiation SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ReportingMarket AnalysisCustomer Record MaintenanceData AnalysisUpselling Techniques
Soft Skills
Active ListeningAdaptabilityCalm Under StressContinuous Improvement MindsetRelationship Management
Tools & Technologies
Microsoft ExcelGoogle SheetsCRM SoftwareAI ToolsOnline Communication Tools
Industry Keywords
Bicycle SalesCustomer ServiceSales TargetsProduct RecommendationsCustomer Lifetime Value
About the role
Key responsibilities & impact- Present, promote, and sell suitable bikes based on customer needs and enquiries
- Upsell relevant parts and accessories
- Contact customer leads by phone, live online chat, or ticketed email
- Share special offers and product recommendations to increase conversion rate and customer lifetime value
- Sell products using solid arguments, rationale, and value propositions
- Maintain positive business and customer relationships
- Achieve agreed sales targets and outcomes within schedule
- Contribute to market analysis, sales tracking, and status reports
- Maintain accurate customer records
- Answer customer questions about bike products and availability
- Complete sales reports and tasks assigned by the Sales Supervisor
- Attend weekly meetings with the Sales Supervisor
- Continuously improve through feedback and provide feedback on customer experience and sales results
- Report to the Sales Supervisor
Requirements
What you’ll need- Previous bicycle experience is essential, including familiarity with a broad range of bicycle products, parts and accessories
- Proven success as a sales representative or in a consultative customer service role
- Strong written and verbal English skills with active listening ability
- Proven time management ability in a remote working environment, meeting goals and timelines
- Demonstrated decision-making and analytical skills
- Proficiency in CRM software
- Experience with Microsoft Excel/Google Sheets, computers, and online tools
- Exposure to and use of AI tools and applications
- Calm under stress and adaptable to system/process changes
- Excellent selling, negotiation, and relationship management skills
- Continuous improvement mindset, openness to feedback, ownership, and responsibility
- Resume and cover letter required
- Passion for bicycles and strong knowledge of bicycle products
Benefits
Comp & perks- Commission on meeting targets
- Remote work arrangement
- Feedback and continuous improvement opportunities