DevOps Medallia Expert

Billigence

. Develop and maintain JavaScript, HTML, CSS and script-based configurations and enhancements for the Medallia platform .

Posted 11/4/2026contractRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and configuring the Medallia platform, with strong skills in JavaScript, HTML, CSS, and SQL for data validation and troubleshooting. Proven ability to manage ETL/ELT pipelines in Microsoft Fabric and IBM DataStage while ensuring effective knowledge sharing and documentation.

Highest-signal resume keywords

Medallia Platform AdministrationJavaScript DevelopmentETL/ELT Pipeline SupportSQL Data ValidationKnowledge Sharing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptHTMLCSSSQLETLELTMedallia ConfigurationData ValidationRoot-Cause AnalysisApplication Development

Soft Skills

Independent WorkClear DocumentationTroubleshooting Coordination

Tools & Technologies

MedalliaMicrosoft FabricIBM DataStageAtlassian RovoConfluence

Industry Keywords

Digital ExperienceCustomer SurveysBusiness AnalysisImpact AssessmentsKnowledge Base Management

Tech Stack

Tools & technologies

ETLJavaScriptSQL

About the role

Key responsibilities & impact

Develop and maintain JavaScript, HTML, CSS and script-based configurations and enhancements for the Medallia platform
Administer and configure the Medallia platform, including creating, modifying and maintaining reports, dashboards, KPIs and visualisations
Configure, test and deploy customer surveys and feedback programmes
Manage Medallia Digital properties, intercepts, tagging and digital experience configurations
Gather requirements, carry out impact assessments and provide business analysis support
Troubleshoot platform, reporting, data and integration issues across business and IT teams
Provide full support for the SaaS application and its underlying ETL/ELT pipelines in Microsoft Fabric and IBM DataStage
Perform data validation and root-cause analysis, and support SQL and database investigations where required
Share knowledge and keep the Confluence knowledge base up to date in a structured, LLM-friendly format
Deliver assigned development tasks through to completion
Create or update at least one knowledge base article every month

Requirements

What you’ll need

Proven, hands-on experience with the Medallia platform, including administration and configuration
Strong JavaScript skills, with working knowledge of HTML, CSS and scripting
Application development experience, ideally in a DevOps or platform support environment
Experience with Medallia surveys, reporting and Medallia Digital
Experience supporting ETL/ELT pipelines, ideally in Microsoft Fabric and/or IBM DataStage
Strong SQL skills for data validation and root-cause analysis
Ability to own issues end to end and coordinate troubleshooting across business and IT teams
Clear documentation habits and a commitment to knowledge sharing
Ability to work independently and hit the ground running
Direct Medallia platform experience is essential
Experience with Atlassian Rovo (desirable)
Experience building MCP (Model Context Protocol) servers (a big plus)
Experience building AI solutions with ADK (Agent Development Kit) (highly valued)

Benefits

Comp & perks

12-month contract
Outside IR35
Remote work
Equal-opportunity and inclusive employer
Inclusive environment for applicants and employees