Client Services Associate I, Spanish, Prenatal

BillionToOne

. Engage clients through proactive outreach to obtain missing information needed to process and report test orders .

Posted 10/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client engagement and support capabilities, with proficiency in managing high-volume inquiries and maintaining accurate documentation. Bilingual Spanish proficiency enhances communication with diverse patient populations in a healthcare or diagnostic laboratory setting.

Highest-signal resume keywords

Bilingual Spanish ProficiencyClient-Facing ExperienceCRM Tools ExperienceAttention To DetailHigh-Volume Call Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DocumentationOrder ProcessingCase ResolutionFollow-Up ManagementData Entry

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingIndependenceCollaboration

Tools & Technologies

SalesforceZendeskCRM SystemsLIMS Systems

Industry Keywords

Customer ServiceDiagnostic LaboratoryHealthcareCall CenterPatient Support

About the role

Key responsibilities & impact

Engage clients through proactive outreach to obtain missing information needed to process and report test orders
Provide patient support through inbound calls or tickets regarding test results, patient portal access, and other inquiries
Manage follow-up case queues and scheduled contact cadences until resolution
Document communications, follow-up attempts, and resolution details in CRM and LIMS systems
Update customer and order information in internal systems
Resolve approximately 40–60 cases per day while maintaining quality and accuracy
Respond to phone, email, and web inquiries from customers, sales representatives, internal teams, and patients
Collaborate with laboratory, data entry, sales, billing, and support teams for accurate order processing and timely reporting
Identify recurring issues or workflow gaps and escalate trends appropriately
Support process improvements and cross-functional tasks as needed

Requirements

What you’ll need

Bilingual Spanish proficiency is REQUIRED
Prior client-facing experience in customer service, inside sales, call center, or a similar role
4-year college degree or equivalent experience
Experience working in a fast-paced, high-volume environment with outbound call responsibilities
Excellent verbal and written communication skills
Strong attention to detail and accurate documentation
Ability to learn quickly, navigate systems, and resolve issues independently
Experience with CRM tools such as Salesforce, Zendesk, or similar systems (nice-to-have)
Customer service experience in a diagnostic laboratory, healthcare, or medical office setting (nice-to-have)
Experience managing inbound/outbound call queues or scheduled follow-up cadences (nice-to-have)

Benefits

Comp & perks

Working alongside brilliant, kind, passionate and dedicated colleagues in an empowering environment
Open, transparent culture including weekly Town Hall meetings
Latest and greatest hardware (laptop, lab equipment, facilities)
Daily on-site lunches provided from top eateries
Variety of on-campus perks, including a state-of-the-art gym and fully stocked kitchen with snacks and drinks
Free on-site EV charging, compatible with all EVs including Tesla