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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and account management, with a strong focus on building long-term relationships and driving customer engagement. Proficient in both Italian and English, with a customer-centric mindset and the ability to thrive in a collaborative, data-driven environment.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementBIMobject Platform AdvisoryNative Italian SpeakerClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer-Centric MindsetPositive Can-Do AttitudeStructured Problem SolvingOwnership of Customer JourneyCollaborative Teamwork
Industry Keywords
Construction IndustryCustomer EngagementCustomer RetentionMarketing Content CreationData-Driven Environment
About the role
Key responsibilities & impact- Support and develop a portfolio of customers in the Italian market
- Build strong, long-term customer relationships
- Advise customers on the BIMobject platform
- Manage customer expectations, experience, and value realization
- Drive adoption and optimal use of platform tools through guidance, insights, and follow-ups
- Co-create customer marketing content such as case studies, campaigns, and success stories
- Collaborate proactively with Sales, Marketing, and Product to ensure customer success
- Build scalable, repeatable ways of working and customer plays
- Drive customer retention, engagement, and long-term value
- Work hands-on with customers to support their success on the platform
Requirements
What you’ll need- Native Italian speaker
- Fully proficient in English
- Experience in customer success, account management or similar customer-facing roles
- Confident and clear communication with customers and internal stakeholders
- Structured, solution-oriented, and comfortable prioritizing independently
- Customer-centric mindset and positive can-do attitude
- Enjoys daily customer interaction and takes ownership of the customer journey
- Comfortable working collaboratively in an international team while owning responsibilities
- Comfortable in a technical and data-driven environment
- Experience working with at-scale customer support and engagement is extra awesome or learnable
- Experience in or around the construction industry is extra awesome or learnable
- Interest or experience in marketing is extra awesome or learnable
- Additional languages such as Nordic languages, French, German or Spanish are extra awesome or learnable
Benefits
Comp & perks- A startup mentality within a stable global company, with everyone having a voice in shaping the company’s future
- Hybrid model/flexible work arrangements mentioned in the company-wide benefits section
- Investment in employee development and encouragement of experimentation
- Diverse workplace where different perspectives drive innovation