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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and account management, with a strong focus on building long-term customer relationships and driving engagement. Proficient in managing customer expectations and delivering value through effective communication and collaboration in a technical environment.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementNative Italian SpeakerProficient in EnglishCustomer-Centric Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Confident CommunicationStructured ApproachSolution-OrientedPositive AttitudeCollaborative Work
Tools & Technologies
BIMobject Platform
Industry Keywords
Customer RetentionCustomer EngagementConstruction IndustryMarketing ExperienceAt-Scale Customer Support
About the role
Key responsibilities & impact- Support and develop a portfolio of customers in the market
- Build strong, long-term customer relationships
- Act as an advisor for the BIMobject platform
- Manage customer expectations, experience, and value realization
- Drive adoption and optimal use of platform tools through guidance, insights, and follow-ups
- Co-create customer marketing content, including case studies, campaigns, and success stories
- Collaborate proactively with Sales, Marketing, and Product to ensure customer success
- Build scalable and repeatable ways of working and customer plays
- Drive customer retention, engagement, and long-term value
Requirements
What you’ll need- Native Italian speaker
- Fully proficient in English
- Experience in customer success, account management, or similar customer-facing roles
- Confident and clear communication with customers and internal stakeholders
- Structured and solution-oriented approach
- Ability to prioritize independently
- Customer-centric mindset and positive can-do attitude
- Comfortable with daily customer interaction and taking ownership of the customer journey
- Enjoys collaborative work in an international team while owning responsibilities
- Comfortable working in a technical and data-driven environment
- Experience with at-scale customer support and engagement is advantageous
- Experience in or around the construction industry is advantageous
- Interest or experience in marketing is advantageous
- Additional languages such as Nordic languages, French, German, or Spanish are advantageous
Benefits
Comp & perks- A startup mentality within a stable global company
- Genuine hybrid model with office and home-office flexibility
- Investment in employee development
- Encouragement of experimentation
- Diverse and inclusive workplace
- Opportunity to shape the company’s future and have a voice
- Collaborative, international team environment