Patient Support Manager

BioCryst Pharmaceuticals, Inc.

. Direct access support between consented patients and relevant stakeholders, including pharmacies, MDOs, and support organizations .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient access services within the pharmaceutical industry, particularly in specialty pharmacy and oncology markets. Proficient in developing patient support plans, ensuring compliance, and fostering collaboration across functions to enhance patient outcomes.

Highest-signal resume keywords

Patient Access ServicesSpecialty Pharmacy ExperienceOncology Market KnowledgeBilingual in Spanish and EnglishCompliance and Integrity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Services CRM ManagementQuality Control OversightReimbursement CommunicationProduct Launch ExperienceTraining Program Development

Soft Skills

Excellent Communication SkillsHighly CollaborativeCreative ThinkingSelf-DirectedRelationship Building

Industry Keywords

PharmaceuticalBiotechRare DiseasePatient AdvocacyMarket Access

About the role

Key responsibilities & impact

Direct access support between consented patients and relevant stakeholders, including pharmacies, MDOs, and support organizations
Oversee quality-control efforts relating to pharmacy interfaces with payers
Direct and coordinate onboarding of new consented patients
Manage patient status changes in the Patient Services CRM and follow up with internal stakeholders and pharmacy
Enforce Patient Support Program business rules
Manage and communicate reimbursement-related information to consented patients and MDOs
Control information flow and communication touch-points with consented patients
Support adherence efforts
Collaborate with Market Access on regional reimbursement patient educational events
Create and manage comprehensive product access and patient support plans
Lead cross-functional execution activities and weekly alignment meetings
Collaborate with Patient Advocacy and patient organizations to support patients
Develop and facilitate training programs for contracted partners or vendors
Collaborate with Marketing and commercial functions to report compliant insights and findings
Adhere to corporate compliance policies and procedures, including handling PHI
Represent BioCryst at local, regional, and national conferences
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree preferred, or an equivalent combination of education and experience
5+ years of commercial experience in Specialty Pharmacy and/or biotech/pharma preferred
Bilingual in Spanish and English
Relevant experience in pharmaceutical patient access services
Relevant experience in oncology, rare disease or specialty product markets required
Relevant experience with new product launches strongly preferred
Demonstrated ability to operate in a fast-paced, high-growth environment
Creative thinker; self-directed; able to develop a plan, gain alignment, and execute
Highly collaborative; flexible and able to work across functions
Excellent written and verbal communication skills
Ability to build and maintain strong customer and partner relationships
Ability to travel overnight as needed
Demonstrate the highest degree of compliance and integrity

Benefits

Comp & perks

Equal employment opportunity commitment
Overnight travel to meetings, conferences, and medical offices as needed