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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in developing and coaching teams while driving performance improvements and fostering relationships with brokers and partners. Capable of implementing efficient processes and utilizing performance data to enhance service delivery and commercial outcomes.
Highest-signal resume keywords
Team LeadershipRelationship BuildingPerformance ManagementCommercial AcumenProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI MonitoringPerformance Data AnalysisCapacity ManagementService Delivery ImprovementOnboarding Processes
Soft Skills
Communication SkillsProblem SolvingOrganizational SkillsCoaching and DevelopmentProactive Approach
Tools & Technologies
Automation ToolsPerformance Tracking Systems
Industry Keywords
Broker EnvironmentEnergy SectorUtilities SectorCommercial OutcomesPartner Engagement
About the role
Key responsibilities & impact- Lead and develop the Broker Support team by setting expectations, conducting 1:1s and coaching, providing training and cross-skilling, and managing capacity
- Grow the sub-broker channel by supporting high-value tender conversion and creating focused plans for partners with untapped potential
- Build relationships with brokers and suppliers and encourage proactive pipeline and renewal conversations
- Work with commercial teams to unlock growth
- Oversee the partner journey, including onboarding, service levels, workflows and escalations
- Resolve complex partner issues quickly and effectively
- Identify unnecessary manual activity and introduce clearer ownership, automation or technology improvements
- Define and monitor KPIs covering service, productivity, quality, broker engagement, compliance and commercial outcomes
- Convert performance data into clear actions
- Build a high-performance culture through recognition, constructive performance management and clear reporting on team and broker performance
Requirements
What you’ll need- Energy, utilities or broker environment experience
- Experience leading, coaching or developing colleagues, whether through formal line management or significant day-to-day team leadership
- Evidence of improving team performance, service delivery, partner engagement or commercial outcomes
- Strong relationship-building and communication skills, with the confidence to work across teams and with external partners
- A proactive approach to problem solving and an ability to balance excellent service with commercial priorities
- Strong organisation and prioritisation skills, with the ability to manage competing demands
- Ability to motivate, coach and develop others, set clear expectations and create an accountable team culture
- Commercial curiosity about what drives sales and revenue and ability to help partners identify growth opportunities
- Ability to build trusted relationships and balance responsive service with proactive account management
- Ability to identify friction, simplify processes and introduce efficient ways of working
- Ability to use performance information to identify priorities, take action and track progress
- Clear communication, cross-team collaboration and constructive challenge
- Ability to prioritise effectively, manage capacity and maintain standards in a fast-moving environment
Benefits
Comp & perks- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physiotherapy and talking therapies
- Eyecare scheme
- 25 days’ annual leave plus the eight UK bank holidays, increasing with tenure
- One paid family or religious day of leave per year following successful probation
- One paid charity volunteering day per year
- Option to buy or sell up to three additional days of leave per year
- Enhanced maternity, paternity or shared parental leave
- Two days off for your wedding when you join, increasing to up to five days after two years’ service
- Flexible working options and a hybrid working approach
- Auto-enrolled salary-sacrifice pension scheme
- Life assurance
- Season-ticket loans, salary advances and loans to buy or rent a home, based on tenure
- Cycle-to-work scheme
- Highflyers incentive, offering a VIP experience for high performers across Bionic Group
- Company summer and Christmas celebrations, local events, annual awards and recognition
- Long-service awards