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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional verbal and written communication skills, with a strong ability to empathize and support customers while adhering to regulatory standards such as Data Protection and FCA Guidelines. Proven problem-solving capabilities and time-management skills are essential for achieving customer satisfaction and meeting business objectives.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsProblem-Solving SkillsTime-Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Numerical SkillsData Protection ComplianceFCA Guidelines Compliance
Soft Skills
EmpathyProfessional AttitudeAbility to Build Rapport
Industry Keywords
Energy Industry Experience
About the role
Key responsibilities & impact- Answer and reply to customer calls and emails
- Maintain a positive, empathetic, and professional attitude toward customers
- Update queries and complaints with high-quality notes
- Carry out inquiries when customers are unhappy
- Work toward targets such as inbound call volume
- Ensure customer satisfaction and provide professional customer support
- Meet regulatory standards, including Data Protection and FCA Guidelines
- Participate in a one-way video submission and a one-hour in-person interview with hiring managers in the Luton office
Requirements
What you’ll need- Prior experience in a customer service role
- Exceptional verbal and written communication skills, with ability to probe and question to identify root causes
- Excellent telephone manner and ability to build rapport quickly
- Empathy and understanding when supporting customers
- Proven problem-solving skills and ability to listen, digest information and act accordingly
- Ability to navigate changing priorities and adapt approach to support business objectives
- Strong numerical skills
- Impeccable time-management skills
- Energy industry experience would be a bonus, but is not essential
Benefits
Comp & perks- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year, following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans
- Salary advances & loans to buy/rent a home, based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for high performers across Bionic group
- Company summer & Christmas party celebrations
- Business and local zonely & annual awards and recognition
- Long service awards