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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Technology Operations strategy, including AWS Cloud Operations, DevOps, and incident management. Proven ability to lead high-performing teams and manage technology budgets while ensuring operational resilience and service reliability.
Highest-signal resume keywords
AWS Cloud OperationsDevOps OperationsIncident ManagementMicrosoft 365Budget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology Operations StrategyService ManagementInfrastructure ManagementAutomationObservabilityChange ManagementProblem ManagementRisk-Based TestingOperational ResilienceIdentity Management
Soft Skills
LeadershipTeam BuildingCollaboration
Tools & Technologies
Microsoft 365SalesforceAmazon ConnectDocuSign
Industry Keywords
Cloud-First EnvironmentBusiness-Critical ServicesOperational ImprovementSupplier ManagementTechnology Assets
Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Define and deliver the Technology Operations strategy, roadmap, operating model and budget
- Own the performance and reliability of business-critical services
- Embed incident, problem, change, request and service transition practices
- Lead workplace technology and end-user services across onboarding, Microsoft 365, collaboration platforms, identity and access management, and colleague support
- Lead AWS cloud operations, DevOps operations, observability, automation, infrastructure and networks
- Strengthen disaster recovery and operational resilience through recovery objectives, risk-based testing and remediation
- Manage technology budgets, suppliers, contracts, licences and assets
- Partner with Engineering, Data, Security, Compliance, People and business leaders on operational readiness, supportability and resilience
- Build capable, high-performing teams and deliver operational improvement
Requirements
What you’ll need- Significant leadership experience across Technology Operations, Infrastructure, Service Management or a related discipline in a cloud-first environment
- Experience leading mission-critical services and developing effective incident, problem, change, monitoring and resilience capabilities
- Strong understanding of AWS cloud operations, DevOps, observability, automation, networking, workplace technology, and identity management
- Experience operating enterprise platforms such as Microsoft 365, Salesforce, Amazon Connect, DocuSign or comparable business-critical technologies
- Commercial experience managing budgets, suppliers, contracts and technology assets
- A track record of building high-performing teams and delivering operational improvement
Benefits
Comp & perks- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy/rent a home based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for high performers across Bionic Group
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards