Insurance Quality Lead

Bionic

. Enhance sales performance and quality across existing broking teams .

Posted 10/15/2026full-timeLondon • United KingdomSenior💰 £50,000 - £55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enhancing sales performance and compliance within broker teams, focusing on coaching, process improvement, and regulatory adherence. Capable of analyzing data to drive actionable insights and foster strong relationships with sales leadership.

Highest-signal resume keywords

Broker Distribution ExperienceSales Coaching ExpertiseCommercial SME Insurance KnowledgeConsumer Duty UnderstandingAnalytical Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Performance EnhancementQuality AssuranceRegulatory ComplianceObjection Handling TrainingRisk-Based ReviewsData InterpretationProcess ImprovementRoot Cause Analysis

Soft Skills

Exceptional Communication SkillsRelationship BuildingTrusted Advisor

Certifications & Qualifications

CII Qualification

Industry Keywords

FCA GuidanceBroker ProcessesTelesales EnvironmentCoaching CyclesAudit Trail

About the role

Key responsibilities & impact

Enhance sales performance and quality across existing broking teams
Drive profitable, compliant growth by uplifting broker capability, sales practice, product knowledge and customer outcomes
Run monthly coaching cycles by reviewing broker calls and files and delivering structured feedback
Design and deliver learning on objection handling and creating good customer outcomes
Partner with sales leaders, technical controls and compliance teams to maintain conversation diagnostics and good broking practice
Conduct risk-based reviews through call listening and post-call audits to defined standards
Monitor and align action planning to regulatory compliance reviews
Document findings and possible remediation for identified issues
Maintain an audit trail for regulatory reviews
Chair monthly quality and coaching huddles and provide feedback to sales operations
Work with Technical and Compliance to approve wording and guardrails
Ensure brokers follow correct procedures and ask appropriate questions to fully understand risk
Comply with Data Protection, FCA guidance and the governance and control framework

Requirements

What you’ll need

Experience in broker distribution, sales coaching, QA / Compliance
Expertise in Commercial SME Insurance with strong understanding of broker processes in a telesales environment
Proven track record in developing broking and sales capability in a compliant manner
Strong understanding of Consumer Duty, FCA expectations and relevant controls
Analytical mindset to interpret MI, identify patterns and translate QA data into practical coaching and process changes
Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
Process improvement focus to investigate root cause analysis and define appropriate solutions
Exceptional written and oral communication skills
Progress towards relevant qualifications such as CII is preferred

Benefits

Comp & perks

Outstanding progression
Commission scheme
Bionic-funded CII qualification and comprehensive apprenticeship programme after passing probation
Private healthcare cover
Employee Assistance Programme, including a virtual GP service, priority physio and talking therapies
Eyecare scheme
25 days annual leave, increasing with tenure
1 paid family and religious day of leave per year following successful probation
1 paid charity volunteering day per year
Option to buy or sell up to an additional 3 days leave per year
Enhanced maternity, paternity or shared parental leave
2 days off for your wedding upon joining, and up to 5 days after 2 years' service
Auto-enrolled salary sacrifice pension scheme
Life assurance
Season ticket loans, salary advances and loans to buy/rent a home based on tenure
Cycle to work scheme
Highflyers incentive, a VIP experience for high performers across Bionic group
Company summer and Christmas party celebrations, business and local zonely and annual awards and recognition
Long service awards