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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and contract administration, with a strong focus on resolving queries and ensuring accurate contract processing. Proficient in CRM systems and Microsoft Office tools, particularly Excel, while driving continuous improvement and collaboration across teams.
Highest-signal resume keywords
Customer Support ExperienceContract AdministrationCRM Systems ProficiencyMultitasking and Time ManagementProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract Management ProcessesKey Contractual TermsData Entry AccuracyWorkflow StreamliningAdministrative Support
Soft Skills
ProfessionalismAttention to DetailTeam CollaborationProactive MindsetSolution-Focused Approach
Tools & Technologies
CRM SystemsMicrosoft OfficeExcel
Industry Keywords
Customer LiaisonSupplier CoordinationService DeliveryTarget-Driven Environment
Tech Stack
Tools & technologiesSwitching
About the role
Key responsibilities & impact- Act as the main point of contact between customers and energy suppliers to ensure contracts are processed correctly and without delay
- Liaise with customers and suppliers to resolve issues during the switching process
- Gather outstanding customer information required to finalise contracts and ensure accurate submissions
- Coordinate supplier terminations and confirm necessary information is captured in internal systems
- Monitor and address outstanding contracts to keep records accurate and up to date
- Identify and recommend process improvements to streamline workflows and enhance efficiency
- Support internal teams with training and guidance to reduce recurring administrative issues
- Collaborate with teams across the business to ensure consistent performance and high-quality service delivery
Requirements
What you’ll need- Previous experience in a customer support, contract administration, or sales support role
- Confident in resolving customer and supplier queries with professionalism and urgency
- Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail
- Familiarity with contract management processes and an understanding of key contractual terms (desirable)
- Strong team player who collaborates effectively with colleagues across departments
- Proactive, solution-focused mindset with a history of driving continuous improvement
- Comfortable working in fast-paced, target-driven environments
- Proficient with CRM systems and Microsoft Office tools, especially Excel
Benefits
Comp & perks- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for high performers across Bionic group
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
- Commission