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Bionic

Supplier & Operations Manager, Telco

Bionic

. Manage operational performance across the supplier panel, ensuring suppliers meet agreed operational charters and SLAs .

Posted 9/23/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing supplier performance and operational efficiency within the Connectivity industry, with a strong focus on building relationships and driving commercial success. Proficient in coordinating strategic reviews and supporting contract negotiations to enhance product offerings.

Highest-signal resume keywords
Supplier Performance ManagementConnectivity Industry KnowledgeOperational Efficiency ImprovementStakeholder Relationship BuildingCommercial Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Operational Charter ManagementSupplier Process DevelopmentPricing Portfolio ManagementContract ReviewPerformance Monitoring
Soft Skills
Strong Organisational SkillsExcellent Communication SkillsProblem-SolvingInfluencing SkillsOwnership
Tools & Technologies
Microsoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft PowerPointCo-Pilot
Industry Keywords
ConnectivityBroadbandWiFiVoIPMobile

Tech Stack

Tools & technologies
VoIP

About the role

Key responsibilities & impact
  • Manage operational performance across the supplier panel, ensuring suppliers meet agreed operational charters and SLAs
  • Develop and improve supplier processes and implement efficiency improvements with stakeholders
  • Monitor supplier performance with the Live Rate team, resolve operational issues and escalate where needed
  • Act as a key Bionic contact in weekly supplier meetings
  • Plan and coordinate monthly and quarterly operational and strategic reviews
  • Build supplier relationships and represent Bionic at relevant external events
  • Support Commercial leads with new and existing supplier contract reviews
  • Identify opportunities to add new suppliers and expand the product offering with existing partners
  • Own and manage the Connectivity pricing portfolio across broadband, VoIP, mobile and other products
  • Keep pricing accurate and up to date
  • Work with the Senior Commercial Manager on pricing and proposition changes to improve commercial performance
  • Support training and up-skilling of Sales and Live Rate teams on products, propositions and market developments

Requirements

What you’ll need
  • Experience working in the Connectivity industry, with knowledge across broadband, WiFi, VoIP, mobile and leased lines
  • Strong organisational skills and ability to manage multiple priorities and stakeholders
  • Excellent communication skills and confidence building relationships and influencing senior internal and external stakeholders
  • Ability to manage challenging situations constructively and find practical solutions
  • Commercial mindset with an eye for opportunities to drive revenue and profit
  • Strong sense of ownership and track record of turning plans into action in fast-paced environments
  • Good working knowledge of Microsoft Outlook, Teams, Excel, PowerPoint and Co-Pilot

Benefits

Comp & perks
  • Private healthcare cover
  • Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
  • Eyecare scheme
  • 25 days annual leave, increasing with tenure
  • 1 paid family & religious day of leave per year, following successful probation period
  • 1 paid charity volunteering day per year
  • Option to buy/sell up to an additional 3 days leave per year
  • Enhanced maternity, paternity or shared parental leave
  • 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
  • Auto-enrolled salary sacrifice pension scheme
  • Life assurance
  • Season ticket loans
  • Salary advances & loans to buy/rent a home, based on tenure
  • Cycle to work scheme
  • Highflyers incentive, a VIP experience for high performers across Bionic group
  • Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
  • Long service awards