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Bilingual Nurse Case Manager
BioScript Solutions. Manage assigned patient reimbursement and coordination cases for the NavieGo branch .
About the role
Key responsibilities & impact- Manage assigned patient reimbursement and coordination cases for the NavieGo branch
- Serve as the single point of contact for assigned healthcare providers
- Facilitate the entire patient treatment journey and communication among involved parties
- Coordinate prescription drug coverage and reimbursement through insurance companies and public funding programs
- Complete and submit documents and paperwork accurately and on time
- Coordinate with insurance companies, physicians’ offices, and healthcare professionals
- Coordinate clinic appointments and medication deliveries within required timelines
- Support and guide patients and healthcare providers throughout the reimbursement process
- Build trusting relationships with patients and healthcare providers
- Apply best practices to maximize patient access to drug coverage
- Coordinate pharmacy processes after funding is obtained
- Apply knowledge of public and private funding systems
- Collaborate with internal teams to streamline reimbursement processes and improve efficiency
- Enhance the patient experience and satisfaction
Requirements
What you’ll need- Post-secondary education or equivalent experience
- Qualified Registered Nurse, Licensed Practical Nurse, or Registered Practical Nurse with a valid license
- Minimum 2 years’ experience in customer/client service and health care reimbursement
- Prior oncology experience preferred
- Experience in the healthcare, pharmaceutical, or insurance industry is an asset
- Bilingualism (French and English) required
- English proficiency required
- Ability to maintain confidentiality when handling sensitive information
- Strong proficiency in Microsoft and Google applications, including Google apps, Word, and Excel
- Ability to work rotating shifts Monday through Friday, covering 8 AM to 8 PM
- Ability to organize schedules, prioritize, multitask, and meet competing deadlines
- Excellent communication, interpersonal, problem-solving, and critical-thinking skills
- Ability to work independently and as part of a team
Benefits
Comp & perks- Competitive salary
- Incentive program
- Comprehensive benefits package
- Flexible remote work options
- Growth and career advancement opportunities
- Healthy and safe work environment
- Accessible and inclusive workplace
- Workplace accommodations available upon request