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District Manager
BioScript Solutions. Support designated regions and oversee team performance and assessment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and people management skills while fostering a high-performing team culture. Possesses expertise in customer experience enhancement, program management, and compliance within the pharmaceutical industry.
Highest-signal resume keywords
People Management ExperiencePharmaceutical Industry Sales SuccessProject Management AbilitiesCustomer FocusBilingualism in English and French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
University Degree in BusinessUniversity Degree in Life SciencesUniversity Degree in NursingExperience in Specialty ServicesKnowledge of Healthcare LandscapeAnalytical SkillsProblem-Solving SkillsPerformance Metrics AnalysisQuality AssuranceUnderstanding of Industry Codes and Regulations
Soft Skills
Collaborative SkillsStrong Organizational SkillsPrioritization SkillsExecution SkillsPresentation Skills
Industry Keywords
Patient Support ProgramsDrug Delivery OptionsInfusion AdministrationSubcutaneous AdministrationKey Opinion LeadersHealthcare ProfessionalsPrivate and Public PayersChange ManagementOperational ExecutionTeam Performance Assessment
About the role
Key responsibilities & impact- Support designated regions and oversee team performance and assessment
- Directly manage case managers and other support staff in the assigned jurisdiction
- Collaborate with program managers and cross-functional colleagues
- Enhance customer-facing interactions and provide leadership support
- Mentor, coach and direct a regional team to deliver excellent customer experience and operational execution
- Monitor team activities and performance daily
- Create and maintain region-specific drug and reimbursement training
- Identify patient, healthcare provider and program needs and deliver solutions
- Analyze program metrics and create proactive action plans
- Create and deliver performance metrics and related reports to the Senior Program Manager
- Ensure high quality standards and ethical, compliant operations
- Partner with pharmaceutical manufacturers to understand goals, contribute to achieving them and optimize programs
- Support assigned Patient Support Programs and related market events
- Respond to internal and external customer needs and continuously improve services
- Maintain customer support, trust and value through adapted offerings
- Assist with quality assurance and improvement initiatives and oversee required CAPA activities
- Set direction, measurable goals and accountability for team performance
- Coach, develop and support team members through feedback, performance reviews and career development planning
- Foster an inclusive, high-performing team culture aligned with company values and objectives
- Occasionally travel to other Canadian provinces for team meetings
Requirements
What you’ll need- University degree in business, life sciences or nursing
- Minimum 5 years’ experience in multiple cross-functional areas applicable to the position
- 1–3 years’ proven sales success in the pharmaceutical industry
- People management experience
- Experience in specialty services and drug delivery options such as infusion or subcutaneous administration is an asset
- Experience dealing with key opinion leaders and healthcare professionals
- Knowledge of the healthcare landscape, including private and public payers
- Self-directed and team oriented
- Ability to travel and drive, with access to a personal vehicle; some travel may require overnight stays
- Ability to manage change and ambiguity in a rapidly evolving environment
- Strategic thinking, analytical and problem-solving skills
- Customer focus and focus on improved patient outcomes
- Strong organizational, prioritization, execution and implementation skills
- Collaborative skills and ability to work effectively across organizations
- Demonstrated project management abilities
- Strong presentation skills
- Understanding of applicable industry codes, laws and regulations
- English proficiency required
- French and English bilingualism may be required depending on the role, location and organizational needs
Benefits
Comp & perks- Flexible remote work options
- Growth opportunities and career advancement support
- Professional development through new skills and expanded knowledge
- Incentive program
- Comprehensive benefits package
- Healthy and safe work environment
- Accessible and inclusive workplace
- Accommodations available on request during the selection process