Business Consultant – Customer Experience, Customer Value Management

BIP Brasil

. Conduct diagnostics based on analyses of data, KPIs, and other information from business areas across companies in various industries .

Posted 10/6/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills to transform qualitative and quantitative data into actionable business decisions, with a strategic perspective on Customer Experience initiatives. Proficient in facilitating workshops, developing executive presentations, and implementing process improvement initiatives with measurable outcomes.

Highest-signal resume keywords

Analytical SkillsCustomer Experience MetricsProcess Improvement InitiativesStrategic CommunicationLean Six Sigma Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProcess MappingCustomer Journey RedesignKPI DevelopmentActionable RecommendationsProject Scope ControlMetrics TrackingBusiness Consulting ExperienceDigital TransformationQuantitative Analysis

Soft Skills

Assertive CommunicationCollaborationFacilitationProblem-SolvingStakeholder Engagement

Tools & Technologies

MS Office SuiteExcelPowerPointWord

Certifications & Qualifications

Lean CertificationSix Sigma Green Belt

Industry Keywords

Customer ExperienceBusiness AdministrationEngineeringEconomicsMarketing

About the role

Key responsibilities & impact

Conduct diagnostics based on analyses of data, KPIs, and other information from business areas across companies in various industries
Develop management and executive presentations presenting process diagnostic results
Define and quantify the value of process improvement initiatives, design implementation plans, and monitor results
Conduct interviews and facilitate workshops with stakeholders to map processes and identify deviations, bottlenecks, and root causes
Support project scope control and manage the escalation process to ensure adherence to the timeline and scope
Work collaboratively as part of a team, communicating assertively
Serve as a project reference point by proactively proposing solutions and supporting demands
Support other consultants with project-related demands
Analyze documents, databases, and reports and develop analyses

Requirements

What you’ll need

Bachelor’s degree in Engineering, Business Administration, Economics, Marketing, or a related field
Strong analytical skills, with experience transforming qualitative and quantitative data into business decisions, prioritized hypotheses, and actionable recommendations
Strategic perspective to connect Customer Experience initiatives with the company’s financial and strategic objectives
Ability to quantify the value of CX initiatives, such as retention, churn, LTV, operational efficiency, and effort reduction
Proficiency in CX-related metrics and indicators, such as NPS, CES, and CSAT
Experience mapping, critically analyzing, and redesigning end-to-end customer journeys and processes
Facilitation of strategic workshops with stakeholders from different business areas and organizational levels, including senior leadership
Strategic communication and decision-oriented storytelling, including executive presentations
Ability to translate recommendations into executable action plans with metrics, owners, and results tracking
Proficiency in the MS Office suite (Excel, PowerPoint, Word)
Must be based in São Paulo or Rio de Janeiro
Experience in digital transformation or CX projects (preferred)
Lean, Six Sigma (Green Belt), or process management certification (preferred)
Previous experience in business consulting (preferred)

Benefits

Comp & perks

All Points (points program for airfare and accommodations)
Medical insurance
Dental insurance
Life insurance
Pet care benefits
Mobility benefits, including fuel and Uber/99 options
Flex Reimbursement (glasses, vaccines, education, concerts, and more)
Meal and/or food allowance
Birthday off
Wellhub (formerly Gympass)
Alelo Club, with various discounts at retailers and pharmacies
180-day maternity leave
30-day paternity leave
Daycare allowance during the baby’s first year
Transportation allowance according to project or area requirements
Annual bonus program
Commission for referring new clients
Global Training and Development Center
Flex Time – dedicated time each week for your professional development
Mentoring programs with recognized leaders in their fields
Semiannual performance reviews
Feedback culture and regular 1:1 meetings with your leadership and team
Support through a personalized development plan
Darwin – global development program for young talent
Grounding – global training program for recently hired professionals
Induction – international onboarding
Spinnaker – training focused on strengthening the strategic skills of Managers and Senior Managers