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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing AI chatbot responses and maintaining knowledge base accuracy, with strong analytical skills for identifying inconsistencies. Proficient in project management tools and fluent in both Portuguese and English for effective communication.
Highest-signal resume keywords
Fluent In Portuguese And EnglishExperience With AI Chatbot PlatformsAttention To DetailExperience With Project Management ToolsContent Writing And Knowledge Base Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI Chatbot ManagementKnowledge Base MaintenanceBasic Structured Data FormatsContent WritingFAQ Documentation
Soft Skills
Strong Written CommunicationAnalytical MindsetCuriosity About AI Technology
Tools & Technologies
Google DialogflowJiraTrelloAsana
Industry Keywords
IGamingCustomer SupportLive Chat Operations
About the role
Key responsibilities & impact- Train and continuously improve the AI agent's responses through structured content and configuration
- Maintain and update Knowledge Base content to keep the AI agent's answers accurate and current
- Monitor live chat conversations to identify inaccurate or unclear AI responses and flag or fix them
- Update AI configurations when promotions, bonuses, or policies change
- Coordinate with the technical vendor to report and track issues
- Ensure fixes are tested before going live
- Support monitoring after updates to confirm the AI agent is working correctly for users
Requirements
What you’ll need- Fluent in Portuguese (native or near-native) and English, both written and spoken
- Experience with AI chatbot or virtual assistant platforms (e.g., Google Dialogflow, or similar conversational AI tools) is preferred
- Strong attention to detail and a structured, analytical mindset for identifying and resolving inconsistencies in AI responses
- Comfortable working with basic structured data formats (e.g., reading simple JSON-like data); full training will be provided
- Experience using project management or ticketing tools (e.g., Jira, Trello, Asana, or similar) is a plus
- Strong written communication skills, with the ability to document issues clearly and coordinate with technical teams
- Prior experience in iGaming, customer support, or live chat operations is a plus
- Prior experience in content writing, knowledge base management, or FAQ documentation is a plus
- Curiosity about AI/chatbot technology and willingness to learn new tools
Benefits
Comp & perks- Competitive compensation and regular career development reviews
- Flexible working hours and remote working options
- Generous vacation and sick leave policy
- Financial assistance for professional development
- Educational allowances
- Monthly allowance for personal activities
- Comprehensive health insurance plan, depending on current location
- Referral program with financial rewards
- Team-building activities and corporate parties
- Positive workplace atmosphere and collaborative, supportive culture