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Birlasoft

Associate Program Director

Birlasoft

. Lead, design or govern the Amrize AI and automation roadmap using Birlasoft Sigma GenEx as the primary AI orchestration framework, supplemented by AWS and Google AI services .

Posted 9/18/2026full-timeNoida • IndiaLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in AI orchestration and automation using Birlasoft Sigma GenEx, AWS, and Google AI services, with a strong focus on governance, integration, and operational readiness across various IT domains. Proven ability to deliver measurable service improvements and ensure compliance with security and architectural standards.

Highest-signal resume keywords
Birlasoft Sigma GenExAmazon BedrockGoogle Vertex AINexthink DEXAWS Certified Generative AI Developer - Professional

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
AI OrchestrationAutomation GovernanceIntegration PatternsEvent-Driven AutomationTerraformAnsibleGitLab CI/CDCloud Operations AwarenessKnowledge Base DevelopmentServiceNow Integration
Soft Skills
Operational ReadinessProactive EscalationDocumentation SkillsCollaboration
Tools & Technologies
AWSGoogle AI ServicesDynatracePagerDutyCloudWatchCloudTrailGoogle WorkspaceCyberArkBeyondTrustSAP GRC
Certifications & Qualifications
AWS Certified Generative AI Developer - ProfessionalAWS Certified AI PractitionerGoogle Cloud Generative AI LeaderGoogle Professional Machine Learning EngineerNexthink Platform Training
Industry Keywords
AI GovernanceCybersecurityService DeskDesktop SupportInfrastructureCollaborationKnowledge AugmentationWorkflow AutomationOperational ReadinessService Improvement

Tech Stack

Tools & technologies
AnsibleAWSCloudCyber SecurityKubernetesServiceNowTerraform

About the role

Key responsibilities & impact
  • Lead, design or govern the Amrize AI and automation roadmap using Birlasoft Sigma GenEx as the primary AI orchestration framework, supplemented by AWS and Google AI services
  • Define and govern AI/automation use cases across Service Desk, desktop support, Infrastructure, Cybersecurity, Collaboration and SAP
  • Integrate Sigma GenEx with approved Amrize systems including ServiceNow, Dynatrace, PagerDuty, Nexthink, Saviynt, CyberArk, BeyondTrust, Patronum, Google Workspace and SAP GRC
  • Use Amazon Bedrock/Amazon Q and Google Vertex AI/Gemini capabilities to deliver grounded AI, agents, knowledge augmentation and workflow automation
  • Ensure security, responsible-AI, access, architecture, UAT, CAB and production-readiness controls
  • Track ticket automation, deflection, FCR, MTTR, DEX and benefit realization
  • Participate in due diligence, KT, shadow and reverse-shadow activities
  • Validate inventories, access, SOPs, runbooks, escalation paths and open risks
  • Demonstrate operational readiness and support transition/hypercare closure
  • Deliver approved KT and operational-readiness evidence, accurate service delivery, complete documentation, proactive escalation and measurable service improvement

Requirements

What you’ll need
  • Knowledge of Birlasoft Sigma GenEx, Agentic AI, GenAI orchestration, RAG, enterprise knowledge and AI governance
  • Experience with Amazon Bedrock, Agents, Knowledge Bases, guardrails, foundation-model selection, Amazon Q and AWS integration patterns
  • Experience with Google Vertex AI, Gemini, grounding/RAG, agent development and Google Workspace API integration
  • Nexthink DEX experience including experience scoring, endpoint telemetry, investigations, proactive issue detection, campaigns, remote actions and remediation workflows
  • Experience with Dynatrace, PagerDuty AIOps, ServiceNow, CloudWatch/CloudTrail and event-driven automation
  • Experience with Terraform, Terragrunt, Ansible, GitLab CI/CD and cloud operations awareness
  • AWS Certified Generative AI Developer - Professional or AWS Certified AI Practitioner preferred
  • Google Cloud Generative AI Leader or Google Professional Machine Learning Engineer preferred
  • Nexthink platform training/certification desirable; Dynatrace, ServiceNow, Terraform, Kubernetes and ITIL certifications advantageous