Carrier Operations Specialist

Bison Transport Inc.

. Manage the overall productivity, performance, and satisfaction of assigned carriers .

Posted 10/8/2026full-timeMississauga • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing carrier operations, optimizing fleet productivity, and ensuring compliance with operational standards. Strong ability to build relationships with carriers and internal teams while effectively addressing service and planning issues.

Highest-signal resume keywords

Carrier ManagementFleet Productivity OptimizationPerformance MonitoringLogistics CoordinationProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation PlanningLoad PlanningKey Performance Indicator ReviewOperational ComplianceCapacity Gap AnalysisFreight BrokerageCarrier SelectionService Level MonitoringUtilization ManagementContinuous Improvement Initiatives

Soft Skills

LeadershipCommunicationOrganizational SkillsAdaptabilityProblem-Solving

Industry Keywords

TransportationLogisticsFleet ManagementCarrier OperationsService PerformanceOperational StandardsCarrier SatisfactionCross-Functional CollaborationFreight PlanningEquipment Management

About the role

Key responsibilities & impact

Manage the overall productivity, performance, and satisfaction of assigned carriers
Review key performance indicators and participate in strategies to improve results
Manage day-to-day carrier operations and resolve issues impacting service or utilization
Monitor truck availability and maximize fleet capacity and productivity
Identify and address current and future capacity gaps
Partner with carriers and internal teams to minimize downtime and keep equipment moving
Coordinate freight planning, advance load planning, outbound planning, and reload opportunities
Develop transportation plans aligned with customer requirements and operational standards
Collaborate with planning teams to maximize fleet productivity and service performance
Participate in carrier selection for dedicated business and scheduled departures
Monitor carrier performance, utilization, and service levels
Ensure compliance with tracing, truck posting, safety, operational requirements, company policies, procedures, and carrier agreements
Conduct carrier reviews and performance discussions
Build relationships with carrier dispatchers, owners, and key contacts
Resolve service, planning, operational, maintenance, equipment, pay, and settlement issues
Identify opportunities to improve carrier satisfaction, engagement, and retention
Participate in special projects and continuous improvement initiatives
Support freight brokerage and other transportation-related activities
Collaborate with cross-functional teams and perform other related duties as assigned

Requirements

What you’ll need

1-3 years experience in transportation, logistics, fleet management, or a related role
Experience working with carriers, dispatch, or load planning is an asset
Strong leadership skills with the ability to mentor and coach
Excellent communication skills
Ability to prioritize personal and fleet management program activities with a sense of timeliness
Strong organizational skills and a clear sense of urgency about planning and executing work
Ability to maintain composure, effectiveness, and flexibility under pressure
Strong ability to adapt to varying situations
Exceptional problem-solving abilities
Ability to work on-site
Availability for a 4 on, 4 off shift from 06:00–18:00 CT

Benefits

Comp & perks

Coaching and training to help develop skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Wellness Program
Extracurricular sports teams
Corporate Social Responsibility and Charitable Giving
Environmental sustainability commitment
Diversity and Inclusion in the Workplace