SRE L1/L2 Support, Cloud Platform Ops Engineer

Bitdeer Group

. Monitor GPU cluster health, network status, storage systems, and environmental sensors via centralized dashboards .

Posted 10/13/2026full-timeUnited StatesJuniorMid-Level💰 $105,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring GPU cluster health and performing hardware triage, with strong skills in Linux system administration and incident management using tools like ServiceNow and Jira. Capable of executing physical data center tasks and maintaining operational runbooks to enhance efficiency.

Highest-signal resume keywords

GPU Cluster MonitoringLinux System AdministrationIncident ManagementData Center OperationsMonitoring Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GPU Health MonitoringHardware TriageLog AnalysisService ManagementPhysical Data Center TasksCablingHardware ReplacementRunbook MaintenanceTicketing SystemsNetwork Diagnostics

Soft Skills

Strong Communication SkillsCuriosity About Automation

Tools & Technologies

ServiceNowJiraPrometheusGrafanaNagios

Industry Keywords

NOCData Center OperationsIT SupportIncident Documentation

Tech Stack

Tools & technologies

GrafanaLinuxNode.jsPrometheusServiceNow

About the role

Key responsibilities & impact

Monitor GPU cluster health, network status, storage systems, and environmental sensors via centralized dashboards
Respond to alerts and execute runbooks for GPU errors, link flaps, node failures, and storage alerts
Perform hardware triage for failed GPUs, NICs, PSUs, disks, and cables using monitoring data and physical inspection
Execute standard remediation, including GPU reset, node drain/reboot, link re-seat, and BMC recovery
Collect logs, DCGM output, network diagnostics, and hardware health reports for L2/SME escalation
Manage incident tickets from creation through resolution or escalation in ServiceNow/Jira
Perform physical data center tasks including cable installation, hardware swap-outs, rack and stack, and labeling
Execute structured 8AM and 8PM PST shift handoffs with the APAC operations team
Maintain and update operational runbooks based on recurring issues
Assist with hardware deployment, firmware updates, and inventory management under SME guidance
Tag, describe, and submit novel incident data to the AIOps substrate to support future automation

Requirements

What you’ll need

2+ years in NOC, data center operations, or IT support role
Basic Linux system administration, including command line, log analysis, and service management
Familiarity with monitoring tools such as Prometheus, Grafana, Nagios, or equivalent
Experience with ticketing systems such as ServiceNow and Jira Service Management
Ability to perform physical data center tasks, including rack and stack, cabling, and hardware replacement
Strong communication skills for shift handoffs, incident documentation, and escalation
Ability to work the 8AM–8PM PST shift schedule with 12-hour shifts and rotation
Curiosity about automation and improving recurring runbooks
Comfort with structured data and accurate ticket filing