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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in corporate support and account management, with a strong ability to communicate technical information clearly to non-technical audiences. Proficient in leading meetings and managing client relationships, particularly within technology and public-sector environments.
Highest-signal resume keywords
Corporate Support ExperienceAccount ManagementTechnical CommunicationMeeting LeadershipBachelor's Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
APIsIntegrationsDatabasesStaging EnvironmentsProduction Environments
Soft Skills
Verbal CommunicationWritten CommunicationClient Relationship ManagementProblem-Solving
Tools & Technologies
Digital ProductsService Order Tracking Systems
Industry Keywords
SEBRAEPublic-Sector OrganizationsInstitutional RelationsTechnology Company
About the role
Key responsibilities & impact- Receive and qualify requests from SEBRAE Nacional before forwarding them to the team
- Connect each request with the appropriate department: Product, Technology, Data, CX, Growth, or Communications
- Lead meetings with SEBRAE and involve the team when necessary
- Translate technical responses into clear communication for the client
- Write emails, announcements, and alignment records
- Provide details about reported incidents and issues for analysis by the technical team
- Identify recurring topics and share learnings with the teams
- Present the project and its business rules to different audiences
- Follow each request through to resolution, meeting deadlines
- Track Service Orders and annual billing
- Act as a bridge between SEBRAE Nacional and BIUD teams
Requirements
What you’ll need- Experience in corporate support, account management, or institutional relations
- Experience working at a technology company
- Comfortable working with systems and digital products
- Excellent verbal and written communication skills
- Ability to translate technical topics for non-technical audiences
- Confidence leading meetings with institutional clients
- Bachelor’s degree
- Preferred: experience with SEBRAE or another organization within Brazil’s S System
- Preferred: experience supporting public-sector organizations or large companies
- Preferred: basic knowledge of APIs, integrations, databases, and staging and production environments
- Preferred: experience with presentations and executive communications for clients
Benefits
Comp & perks- Fixed allowance for transportation and meals
- Wellhub membership to support your physical and mental health
- Mental health support through Conexa
- Amil health insurance after one month with the company
- Continuous professional development environment
- Strong culture focused on learning, collaboration, and belonging