Customer Success Analyst

BIUD

. Build and manage your own portfolio, guiding groups of micro and small businesses (MPEs) and individual microentrepreneurs (MEIs) through structured initiatives with a clear beginning, execution phase, and final delivery .

Posted 10/7/2026contractBrasília • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing marketing solutions for micro and small businesses, utilizing AI for organization and strategy. Strong ability to communicate effectively with diverse audiences and create tailored support materials.

Highest-signal resume keywords

Marketing Strategy for Micro and Small BusinessesAI-Driven Marketing SolutionsClear and Persuasive WritingExperience Hosting Live SessionsInterpersonal and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing StrategyAI Application in MarketingSolution DesignData AnalysisContent Creation

Soft Skills

Interpersonal SkillsInfluencing SkillsOrganizational SkillsAnalytical SkillsInstructional Skills

Tools & Technologies

SaaS PlatformsMarketing Platforms

Industry Keywords

Micro and Small BusinessesCustomer ServiceESGTraining and EducationClient Servicing

About the role

Key responsibilities & impact

Build and manage your own portfolio, guiding groups of micro and small businesses (MPEs) and individual microentrepreneurs (MEIs) through structured initiatives with a clear beginning, execution phase, and final delivery
Design solutions using the platform, tracking goals, deviations, hypotheses, validations, and results
Submit weekly reports to the CX team
Understand different types of businesses and identify relevant pain points
Share learnings with Product, Technology, and Growth teams using evidence and clear, accessible language
Identify and document platform use cases by context, organizing playbooks and reports
Host live sessions for specific audiences and create tailored support materials
Develop case study source material in collaboration with Marketing
Use AI to organize, map, and design marketing solutions
Help design the CX team’s monitoring methodology and daily processes

Requirements

What you’ll need

Experience working at a marketing agency, moving between strategic planning and client servicing
Knowledge of marketing strategy for micro and small businesses
Ability to translate product functionality into solutions for business problems
Experience using AI to design marketing solutions
Clear, persuasive writing that a business owner can understand on the first read
Experience hosting live sessions, teaching classes, delivering training, or giving presentations
Experience creating support materials for specific audiences
Strong interpersonal, influencing, organizational, analytical, instructional, and strategic skills
Preferred: experience providing customer service in a SaaS company focused on micro and small businesses
Preferred: experience creating video content or educational materials
Preferred: knowledge of ESG and/or marketing applied to small businesses
Preferred: experience working with businesses across different industries and levels of awareness

Benefits

Comp & perks

Transportation and meal allowance
Wellhub and Conexa benefits for physical and mental health
Amil health insurance after one month of employment
Bonus based on achievement of company targets
Continuous learning environment
Strong, collaborative, purpose-driven culture
Hybrid work, with remote work on Tuesdays and Thursdays