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BIUD

Customer Success Analyst

BIUD

. Build and manage your own portfolio, guiding groups of micro and small businesses and individual microentrepreneurs through structured engagement cycles from kickoff to final delivery .

Posted 10/22/2026contractBrasília • BrazilMid-LevelSenior💰 R$2,500 per monthWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in marketing strategy for micro and small businesses, utilizing AI to design tailored marketing solutions and effectively communicate insights to diverse audiences. Strong organizational and analytical skills are essential for managing multiple engagement cycles and producing impactful support materials.

Highest-signal resume keywords
Marketing Strategy For Micro And Small BusinessesExperience Using AI To Design Marketing SolutionsClear And Persuasive WritingStrong Organizational SkillsExperience Hosting Live Sessions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Marketing StrategyAI Design For Marketing SolutionsAnalytical AbilityCustomer Monitoring MethodologyEngagement Cycle Management
Soft Skills
Strong Interpersonal SkillsAbility To Influence Behavior ChangeTeaching SkillsAbility To Engage CustomersStrategic Perspective
Tools & Technologies
Marketing PlatformsSupport Material Creation ToolsVideo Content Creation Tools
Industry Keywords
Micro And Small BusinessesSaaSESGCustomer ServiceBusiness Problem Solving

About the role

Key responsibilities & impact
  • Build and manage your own portfolio, guiding groups of micro and small businesses and individual microentrepreneurs through structured engagement cycles from kickoff to final delivery
  • Design solutions using the resources available on the platform and track results, goals, deviations, hypotheses, and validations
  • Report weekly to the CX team
  • Understand different types of businesses and identify pain points relevant to each context
  • Share insights with Product, Technology, and Growth in clear, educational language supported by evidence
  • Identify and document platform use cases by context, profile, cohort, learning path, company size, Brazilian state, and industry
  • Organize insights into playbooks and reports to replicate results at scale
  • Host live sessions for specific audiences
  • Create tailored support materials
  • Produce case-study source material with the Marketing team
  • Use AI to organize, map, and design marketing solutions
  • Help design the team’s customer monitoring methodology and daily CX processes

Requirements

What you’ll need
  • Experience at a marketing agency, working across both planning and account management
  • Knowledge of marketing strategy for micro and small businesses
  • Ability to translate product functionality into solutions for business problems
  • Experience using AI to design marketing solutions
  • Clear and persuasive writing that business owners can understand on the first read
  • Experience hosting live sessions, classes, training, or presentations
  • Ability to create support materials for specific audiences
  • Strong interpersonal skills
  • Ability to influence behavior change in response to objections
  • Ability to engage customers through to the delivery of results
  • Strong organizational skills to manage multiple engagement cycles simultaneously
  • Analytical ability to identify patterns by company size, cohort, Brazilian state, and industry
  • Strong teaching skills and the ability to educate audiences with different levels of knowledge
  • Strategic perspective to identify and advocate for relevant findings
  • Ability to communicate insights to Product, Technology, and Growth with supporting evidence
  • Nice to have: customer service experience in SaaS serving micro and small businesses; experience creating video content or educational materials; knowledge of ESG and/or marketing applied to small businesses; experience working with businesses in different industries and at different levels of awareness

Benefits

Comp & perks
  • Transportation and meal allowance
  • Wellhub and Conexa (physical and mental health benefits)
  • Amil health insurance after one month of employment
  • Bonus based on achievement of company targets
  • Continuous learning environment
  • Strong, collaborative, purpose-driven culture
  • Career development plan
  • Meal voucher
  • Transportation voucher
  • Independent contractor (PJ) contract
  • Hybrid work: work from home on Tuesdays and Thursdays