Customer Success Analyst

BIUD

. Build and manage your own portfolio, guiding groups of micro and small businesses (MPEs) and individual micro-entrepreneurs (MEIs) through structured cycles with a clear beginning, middle, and final delivery .

Posted 11/5/2026contractBrasília • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing marketing solutions for micro and small businesses, utilizing AI for strategy development and customer engagement. Proficient in creating tailored support materials and delivering impactful presentations to diverse audiences.

Highest-signal resume keywords

Marketing Strategy DevelopmentAI-Driven Marketing SolutionsClient Servicing ExperienceClear Persuasive WritingLive Session Hosting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing StrategyAI UtilizationCustomer Support for SaaSContent CreationData AnalysisSolution DesignReport PreparationCase Study DevelopmentPlaybook OrganizationBusiness Problem Translation

Soft Skills

Persuasive CommunicationAudience EngagementCollaborationProblem SolvingAdaptability

Industry Keywords

Micro BusinessesSmall BusinessesESGMarketing Agency ExperienceEducational MaterialsCustomer ExperienceBusiness InsightsTraining SessionsSupport MaterialsLive Presentations

About the role

Key responsibilities & impact

Build and manage your own portfolio, guiding groups of micro and small businesses (MPEs) and individual micro-entrepreneurs (MEIs) through structured cycles with a clear beginning, middle, and final delivery
Design solutions using the platform’s capabilities and track results through goals, variances, hypotheses, and validation
Prepare weekly reports for the CX team
Understand each type of business, identify relevant pain points, and share evidence-based insights with Product, Technology, and Growth
Discover and document platform use cases by context, organizing scalable playbooks and reports
Host live sessions for specific audiences and create tailored support materials
Develop case study content in partnership with Marketing
Use AI to organize, map, and design marketing solutions
Help design the CX team’s engagement methodology and daily processes

Requirements

What you’ll need

Experience working at a marketing agency, moving between strategic planning and client servicing
Knowledge of marketing strategy for micro and small businesses
Ability to translate product functionality into solutions for business problems
Experience using AI to design marketing solutions
Clear, persuasive writing that business owners can understand on the first read
Experience hosting live sessions, classes, training sessions, or presentations
Experience creating support materials for specific audiences
Experience providing customer support for SaaS products serving micro and small businesses
Experience creating video content or educational materials
Knowledge of ESG and/or marketing applied to small businesses
Experience working with businesses from different industries and at different levels of awareness

Benefits

Comp & perks

Transportation and meal allowance
Wellhub and Conexa memberships for physical and mental health
Amil health insurance after one month of employment
Bonus based on achievement of company goals
Continuous learning environment
Strong, collaborative, purpose-driven culture
Remote work on Tuesdays and Thursdays