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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and account management, with a strong ability to communicate technical information clearly to non-technical audiences. Proven experience in leading meetings and managing requests within technology-driven environments.
Highest-signal resume keywords
Customer Success ExperienceAccount ManagementTechnical CommunicationMeeting LeadershipFamiliarity With APIs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementTechnical CommunicationPresentation SkillsIncident ReportingService Order TrackingDigital Product FamiliarityData AnalysisIssue ResolutionProject Presentation
Soft Skills
Verbal CommunicationWritten CommunicationConfidenceCollaborationInsight Sharing
Tools & Technologies
APIsIntegrationsDatabasesStaging EnvironmentsProduction Environments
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
SEBRAESistema SPublic SectorCorporate Customer ServiceInstitutional Relations
About the role
Key responsibilities & impact- Serve as the direct point of contact for SEBRAE Nacional on the Sustainable Growth Project
- Receive and qualify requests from SEBRAE Nacional before routing them to the appropriate team
- Connect each request with the right area: Product, Technology, Data, CX, Growth, or Communications
- Lead meetings with SEBRAE and involve the relevant team when necessary
- Translate technical responses into clear communication for the client
- Write emails, announcements, and alignment records
- Provide detailed information about reported incidents and issues for technical team analysis
- Identify recurring topics and share insights with the teams
- Present the project and its business rules to different audiences
- Follow each request through to resolution, ensuring deadlines are met
- Track Service Orders and annual billing
Requirements
What you’ll need- Experience in Customer Success, corporate customer service, account management, or institutional relations
- Experience working in a technology company
- Comfortable working with systems and digital products
- Excellent verbal and written communication skills
- Ability to translate technical topics for non-technical audiences
- Confidence leading meetings with institutional clients
- Experience with SEBRAE or another organization within Brazil’s Sistema S is a plus
- Experience serving public-sector organizations or large companies is a plus
- Familiarity with APIs, integrations, databases, and staging and production environments is a plus
- Experience with presentations and executive communications for clients is a plus
- Bachelor’s degree
Benefits
Comp & perks- Market-competitive compensation
- Fixed transportation and meal allowance
- Wellhub membership to support your physical and mental well-being
- Mental health support through Conexa
- Amil health insurance after one month with the company
- Continuous professional development environment
- Strong culture focused on learning, collaboration, and a sense of belonging
- A team that loves what it does and truly believes in the power of transforming marketing through data!