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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in UX Design and User Research, with a strong focus on creating process flows, wireframes, and interactive prototypes. Proficient in applying WCAG 2.1 AA and Section 508 standards while collaborating with cross-functional teams to enhance user experiences.
Highest-signal resume keywords
UX DesignUser ResearchProcess FlowsWireframesAgile Methodology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User TestingUsability TestingInteractive PrototypesUser StoriesAcceptance Criteria
Soft Skills
Communication SkillsCollaborationStakeholder Engagement
Tools & Technologies
FigmaMuralMiroMicrosoft OfficeJira
Certifications & Qualifications
Tier 2 Public Trust Background Investigation
Industry Keywords
Paperwork Reduction ActAccessibility TestingCross-Functional TeamsEnterprise SystemsRegulatory Review
About the role
Key responsibilities & impact- Research and design priority enhancements for ROCIS and RegInfo.gov on the Operations and Maintenance team
- Lead user research and design validation for the modernized replacement platform
- Conduct user research and usability testing with OIRA desk officers, agency users, RISC administrators, and members of the public
- Build discovery and research into agile sprint cycles with product owners and engineers
- Maintain a research plan and deliver research and usability artifacts for sprint planning
- Turn help desk trends, training feedback, and usage data into design recommendations and backlog items
- Map business processes across regulatory review, Unified Agenda, Paperwork Reduction Act, regulatory accounting, and privacy workflows
- Create process flows, design concepts, wireframes, and interactive prototypes
- Validate proposed designs with agency users, oversight offices, and administrators
- Translate research findings into user stories and acceptance criteria
- Design work queues, workflow tracking, notifications, dashboards, and search experiences
- Apply WCAG 2.1 AA and Section 508 standards and support accessibility testing
- Write UAT plans, scenarios, and scripts and support structured UAT before releases
- Prototype and test machine-readable policy information features
- Contribute user insights to product roadmaps and release readiness
- Partner with change enablement and training staff for releases
- Document research findings, design decisions, and standards for legacy and modernized platforms
- Perform other relevant duties as assigned and qualified/trained
Requirements
What you’ll need- Bachelor's degree in human-computer interaction, interaction design, information science, cognitive psychology, anthropology, or a related field and at least five years of experience in UX design and user research, or an equivalent combination of education and/or experience
- Portfolio submission required, including passwords for restricted access sites
- Demonstrated experience planning and conducting generative and evaluative research, including interviews, contextual inquiry, and moderated and unmoderated usability testing
- Experience designing complex, workflow-driven enterprise or case management systems serving multiple user roles with different permissions
- Proficiency creating process flows, wireframes, and interactive prototypes using tools such as Figma, Mural, or Miro
- Working knowledge of WCAG 2.1 AA and Section 508, including designing for and testing with people who use assistive technology
- Experience working on agile, cross-functional product teams with product owners, engineers, and testers
- Experience writing user stories, acceptance criteria, and UAT scenarios
- Experience improving systems while they remain in operation, balancing near-term enhancements with longer-term redesign
- Experience conducting research with federal government users, including awareness of Paperwork Reduction Act considerations
- Excellent oral and written communication skills, including presenting findings and recommendations to senior Government stakeholders
- Demonstrated experience interfacing with cross-functional teams, senior management, external clients, and other stakeholders
- Strong experience with Microsoft Office and virtual collaboration tools such as Miro, Slack, GitHub, and Jira
- Ability to obtain and maintain a Tier 2 Public Trust background investigation
- Must be legally authorized to work in the United States
- Bixal does not provide visa sponsorship
Benefits
Comp & perks- Flex hours
- 401K with matching incentive
- Parental Leave
- Medical/dental/vision benefits
- Flex Spending Account
- Company provided short-term disability and life insurance
- Commuter benefits
- Paid Time Off (PTO)
- 11 Paid holidays
- Professional journey support and future opportunities
- Reasonable accommodation for applicants with disabilities