CSM

Black Nova Venture Capital

. Manage a portfolio of approximately 50–75 SMB civil construction clients .

Posted 11/12/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships within the civil construction sector, leveraging strong communication and stakeholder management skills to drive client success and product adoption. Proficient in utilizing complex software solutions to enhance client engagement and satisfaction.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementStakeholder ManagementSaaS ExperienceConstruction Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Portfolio ManagementSoftware UtilizationProduct KnowledgeFinancial TrackingRisk Monitoring

Soft Skills

Relationship BuildingCommunicationOrganizational SkillsProactivityClient Advocacy

Tools & Technologies

SaaS PlatformsVaricon Software

Industry Keywords

Civil ConstructionClient EngagementValue RealisationAdoption StrategiesProject Cost Control

About the role

Key responsibilities & impact

Manage a portfolio of approximately 50–75 SMB civil construction clients
Act as the main point of contact, driving value realisation, adoption, renewals, and long-term retention
Showcase product features, answer client questions, and assist with setup when needed
Collaborate with Support, Product, and Onboarding teams to deliver a seamless client experience
Monitor client health and engagement insights to address risks and identify opportunities
Drive adoption of new features based on clients’ business challenges
Visit clients and construction sites periodically
Advocate internally for client needs while managing expectations
Develop deep product knowledge and understanding of the construction industry
Help civil contractors control project costs through Varicon’s real-time visibility and financial tracking SaaS platform

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS role
Strong relationship-building, communication, and stakeholder management skills
Ability to understand and use complex software
Interest in learning about the construction industry
Comfortable balancing client advocacy with business goals
Motivated, organised, and proactive in managing a large portfolio of clients
Excited to travel occasionally to visit clients and construction sites across Australia
Self-starter who thrives in a fast-paced, evolving startup environment

Benefits

Comp & perks

Work alongside a passionate team that values ownership, initiative, and continuous learning
Career growth opportunities in Customer Success, including opportunities to lead, specialise, and shape the future of client success