Restaurant Success Manager

Blackbird Labs

. Own a defined book of 100+ restaurant partners and drive quarter-over-quarter TPV growth .

Posted 11/4/2026full-timeUnited StatesJuniorMid-Level💰 $80,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and relationship building within the restaurant industry, with a focus on driving growth and engagement through strategic activation plans and effective communication. Proficient in utilizing CRM tools like HubSpot to manage accounts and monitor performance metrics.

Highest-signal resume keywords

Account ManagementRestaurant Industry KnowledgeCRM Tool ProficiencyInterpersonal SkillsCommercial Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account-Level Activation PlansTPV Growth MonitoringOperational Issue ResolutionBasic Commercial ReportingIn-Restaurant Promotions

Soft Skills

Relationship BuildingOrganizational SkillsReliabilityIndependenceTrust Building

Tools & Technologies

HubSpotMetabaseBlackbird Restaurant Team Tooling

Industry Keywords

Restaurant PartnersQSRFSRLocal Dining SceneMarket Activations

About the role

Key responsibilities & impact

Own a defined book of 100+ restaurant partners and drive quarter-over-quarter TPV growth
Conduct regular account check-ins with GMs, owners, and front-of-house managers
Assess Blackbird engagement, surface friction, and identify growth opportunities
Identify and reactivate dormant or under-engaged partners
Develop and execute account-level activation plans with the Restaurant Experience team
Monitor TPV performance and escalate accounts showing significant decline
Drive restaurant-side $FLY loading by selling $FLY to partners running activations
Drive adoption of Blackbird events, PDR tool, and forthcoming Flynet apps
Depending on market, acquire new logos among specified QSR and FSR segments or have no logo acquisition responsibilities
Run $FLYback, bespoke activations, and in-restaurant promotions from planning through execution
Serve as Blackbird’s on-the-ground presence with regular in-person contact at partner restaurants
Support restaurant staff with platform education and product familiarity
Represent Blackbird at local dining events, industry gatherings, and market activations
Triage and resolve tier 2 operational questions and issues
Liaise with Field Operations on hardware issues where applicable
Maintain account records in HubSpot, Metabase, and Blackbird Restaurant team tooling
Communicate book health, risks, and opportunities to the manager

Requirements

What you’ll need

2 or more years of experience in account management, hospitality, or a customer-facing commercial role
Genuine affinity for restaurants and the local dining scene in the market
Strong interpersonal skills and ability to build trust quickly with operators, GMs, and ownership groups
Organized and reliable ability to manage a high volume of relationships
Comfortable working in the field, with a meaningful portion of the role in-restaurant
Familiarity with CRM tools, with HubSpot preferred
Basic commercial reporting knowledge
Ability to operate independently while staying aligned with team priorities and manager direction
Based in the market supported: New York City or Charleston, SC
Significant in-market travel is required

Benefits

Comp & perks

Stock options
Medical benefits
Dental benefits
Vision benefits
Flexible time off
401(k)
Quarterly budget for Blackbird testing
Anniversary travel
Annual learning and development stipend