Engagement Manager

BlackLine

. Build client relationships during the pre-sales and delivery process .

Posted 10/23/2026full-timeUnited StatesMid-LevelSenior💰 $84,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex enterprise-level client implementation projects, with a strong focus on project scope, timeline, and budget management. Proven ability to build client relationships and facilitate cross-team collaboration in a SaaS environment.

Highest-signal resume keywords

Project ManagementEngagement ManagementBlackLine Products ExperiencePMP CertificationSaaS Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningBudget ManagementRisk ManagementERP Systems (SAP, Oracle)Accounting KnowledgeCash ApplicationCollectionsImplementation StrategiesProblem-SolvingConflict Resolution

Soft Skills

Communication SkillsOrganizational SkillsAttention to DetailCustomer-Oriented ApproachBusiness Acumen

Tools & Technologies

MS OfficeCRM SoftwareProject Management Software

Certifications & Qualifications

PMP Certification

Industry Keywords

Professional ServicesConsulting ServicesRevenue Driven EnvironmentEnterprise-Level ProjectsSaaS Industry

Tech Stack

Tools & technologies

ERPOraclePMP

About the role

Key responsibilities & impact

Build client relationships during the pre-sales and delivery process
Guide customers to project success by assessing needs and developing plans
Plan, manage, and complete successful BlackLine implementations
Assess situations, assign tasks, and solve issues
Manage customers, partners, and internal stakeholders
Assess and approve level of effort, products, solutions, and project timing during pre-sales
Serve as the main point of contact between customer/partner and BlackLine teams
Develop delivery strategies for large-scale partner implementation projects
Create customer project plans with budgetary information and resource needs
Lead, build, and motivate project teams to meet goals and milestones
Define and communicate project success criteria
Provide status updates across the organization
Track and report project financials against estimates and resolve budget issues
Manage project scope, timeline, and budget changes
Ensure projects proceed according to scope, schedule, budget, and quality standards
Identify, manage, and mitigate project risks
Act as escalation point for customer or partner issues
Identify potential upsells to increase revenue and build brand awareness
Complete other project duties as assigned

Requirements

What you’ll need

At least 3 years of experience in Engagement Mgmt., Project Mgmt., Consulting Services, or Professional Services environment
Bachelor's degree or equivalent work experience
Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
Demonstrated successful completion of complex enterprise-level client implementation projects
Proven experience balancing multiple projects and staying on top of all details
Experience communicating and presenting to diverse people across groups and organizational levels
Experience in SaaS industry and/or Software, including installation, configuration, troubleshooting, and support
Experience with large scale ERP systems including SAP and Oracle
Advanced knowledge/experience in Accounting, Audits, Cash Application, Collections, Financial Services, Software Technology, SaaS industry and/or related experience
Excellent communication, organizational, and attention-to-detail skills
Effective problem-solving and conflict resolution skills
Ability to deliver high-impact results while navigating challenging situations
Ability to manage self and others under pressure and time-sensitive deadlines
Ability to facilitate cross-team collaboration with in-person and virtual teams
2 years of experience in the Cash Application/Collections/accounting industry
2 years of experience with BlackLine Products
PMP certification
Proven results as an Engagement Manager or Project Manager
Proficiency in MS Office and CRM/project management software
Customer-oriented approach
Sharp business acumen
Excellent verbal and written communication abilities

Benefits

Comp & perks

Short-term and long-term incentive programs, based on eligibility
Robust offering of benefit and wellness plans
Professional development seminars
Inclusive affinity groups
Virtual and in-person workplace interactions
Reasonable accommodations during the application or interview process