Principal Customer Success Manager

BlackLine

. Support Customer Success Managers with customer portfolios by increasing BlackLine adoption and expansion, preventing attrition and churn, and enriching the customer experience .

Posted 10/1/2026full-timeLos Angeles • California • United StatesLead💰 $142,000 - $178,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in BlackLine solutions and process optimization, with a strong focus on customer success and digital transformation strategies. Proven ability to analyze customer needs, deliver tailored solutions, and enhance customer experience through consultative guidance and thought leadership.

Highest-signal resume keywords

BlackLine ExperienceProcess OptimizationCustomer Success ManagementFinancial AnalysisConsultative Guidance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AccountingAuditingInternal ControlsInvoice-To-CashIntercompany OperationsFinancial AnalysisProcess AnalysisSolution ArchitectureDigital TransformationOptimization Strategies

Soft Skills

Interpersonal SkillsStrategic PlanningProblem-SolvingCommunicationTime Management

Tools & Technologies

BlackLine Solutions

Certifications & Qualifications

CPACIA

Industry Keywords

Customer ExperienceChurn PreventionThought LeadershipProcess RedesignConsulting Services

About the role

Key responsibilities & impact

Support Customer Success Managers with customer portfolios by increasing BlackLine adoption and expansion, preventing attrition and churn, and enriching the customer experience
Provide leading-practice optimization strategies, insights, deliverables, consulting services, process redesign and transformation, solution architecture, thought leadership, executive touch points, and strategy sessions
Partner with Customer Success Managers and Account Managers on adoption strategies that can lead to ACV expansion and customer references while mitigating churn
Motivate customers to pursue digital transformation by articulating the value and benefits of optimized solutions
Understand customer needs and translate business challenges into actionable BlackLine solutions
Ensure customers are aware of complimentary and billable services
Deliver product expertise and optimization solutions through strategic use cases and video adoption campaigns
Analyze and document customer processes to develop tailored optimization solutions based on leading practices
Design innovative solutions for complex customer challenges where no standard solution exists
Provide consultative guidance during customers’ digital transformation journeys
Maintain and elevate expert-level knowledge of BlackLine products and relevant domains
Develop and deliver thought leadership through how-to videos, webinars, and other one-to-many events
Document process optimization use cases for internal knowledge sharing
Coach, mentor, and guide colleagues on complex process optimizations
Perform other duties as assigned

Requirements

What you’ll need

8+ years of combined experience in accounting, auditing, process optimization, internal controls, financial analysis, invoice-to-cash, or intercompany operations
5+ years of experience in at least two of: accounting, invoice-to-cash, intercompany operations, or consolidations
6+ years of customer-facing experience (internal or external)
3+ years of hands-on BlackLine experience
Bachelor’s degree in Accounting, Economics, Information Systems, or Business Administration
Strong interpersonal, strategic planning, problem-solving, listening, empathy, communication, process analysis, presentation, prioritization, and time management skills
Advanced knowledge of BlackLine solutions and experience architecting solutions to optimize complex processes
CPA, CIA, or other relevant professional certifications preferred

Benefits

Comp & perks

Short-term and long-term incentive programs, based on eligibility
Robust offering of benefit and wellness plans
Professional development seminars
Inclusive affinity groups
Hybrid workplace combining virtual and in-person interactions
Equal opportunity and inclusive workplace
Reasonable accommodations during the application or interview process