IT Support Engineer

Blackpoint Cyber

. Provide escalated technical support for laptops, SaaS applications, availability, and identity-related issues .

Posted 9/29/2026full-timeRemote • New ZealandMid-LevelSenior💰 NZ$106,000 - NZ$138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT support and systems administration, with a strong focus on managing secure access, device provisioning, and automation. Proficient in utilizing MDM platforms and scripting to enhance operational efficiency and support a distributed workforce.

Highest-signal resume keywords

6+ Years IT ExperienceSystems AdministrationMicrosoft 365 AdministrationScripting in PowerShellMDM Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationScripting in PowerShellScripting in PythonMDM Platform ExperienceMicrosoft 365 AdministrationAzure Active DirectoryIdentity Access ManagementIncident ManagementAutomation ProjectsITIL Framework Understanding

Soft Skills

Problem SolvingCommunicationCustomer SupportProcess ImprovementCollaboration

Tools & Technologies

Microsoft IntuneJamfJira Service ManagementSlackGoogle WorkspaceZoomAWS VPN1PasswordMicrosoft EntraAuth0

Industry Keywords

IT SupportDevice ProvisioningAccess ManagementRemote WorkTicketing Systems

Tech Stack

Tools & technologies

AWSAzureJamfMacOSPythonRPAShell Scripting

About the role

Key responsibilities & impact

Provide escalated technical support for laptops, SaaS applications, availability, and identity-related issues
Handle IT onboarding and offboarding, device provisioning, and access management
Build systems and processes that operate smoothly without repeated IT intervention
Manage hardware inventory, warranties, and refresh cycles using MDM platforms such as Microsoft Intune and Jamf
Drive automation and scripting projects from idea through execution
Improve efficiency and consistency across systems and integrations
Manage and continuously improve secure access using Microsoft Entra, Auth0, AWS VPN, and 1Password
Build and maintain operational playbooks and documentation for processes and automations
Log work, incidents, and changes in Jira Service Management
Serve as an escalation point for complex issues and document solutions
Identify recurring issue patterns and propose process improvements
Support the core IT infrastructure for a distributed workforce of approximately 230 people

Requirements

What you’ll need

6+ years of IT experience, including at least 3 years in systems administration
Experience supporting both macOS and Windows
Hands-on administration experience with Microsoft 365 and Azure Active Directory/Microsoft Entra ID
Working knowledge of Slack, Google Workspace, and Zoom
Familiarity with IAM concepts such as SSO, MFA, ZTNA, PAM/JIT, and IdP
Experience with MDM platforms
Scripting knowledge in PowerShell, shell scripting, and/or Python
Exposure to ticketing systems and RPA tools
Understanding of the ITIL framework
Track record of delivering support people appreciate
Must be able to work remotely on a daytime-focused schedule with occasional after-hours support
Must be authorized to work in New Zealand without restriction or address sponsorship requirements for working in New Zealand

Benefits

Comp & perks

Equity participation available to employees globally, with program details varying by location and employment structure
Competitive benefits in accordance with local market standards and applicable country requirements for international employees
For eligible US employees: Health, Vision, Dental, and Life Insurance plans
For eligible US employees: robust 401k plan
For eligible US employees: Discretionary Time Off
Other minor perks
Remote-first environment
Daytime-focused schedule with occasional after-hours support
Exposure to modern tooling and room to grow