IT Systems Administrator

Blackpoint Cyber

. Run day-to-day IT operations and resolve Tier 1 and Tier 2 issues across macOS and Windows .

Posted 10/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $99,100 - $123,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT operations, including Tier 1 and Tier 2 support for macOS and Windows environments, alongside strong administration skills in Microsoft 365, Slack, Google Workspace, and Zoom. Proficient in scripting for automation and familiar with compliance standards such as SOC 2 and CMMC.

Highest-signal resume keywords

IT Operations ManagementMicrosoft 365 AdministrationTier 2 Support ExperienceScripting in PowerShellMDM/RMM Platform Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

MacOS SupportWindows SupportMicrosoft Entra ID AdministrationMFA ManagementIntuneJamfDatto RMMPowerShell ScriptingBash ScriptingPython Scripting

Soft Skills

Clear CommunicationService-Oriented MindsetAccountability

Tools & Technologies

Jira Service ManagementSlackGoogle WorkspaceZoomPower AutomateSharePointOneDriveVPNTeamsKnowledge Base Management

Certifications & Qualifications

Microsoft MD-102Microsoft MS-102Jamf 200CompTIA

Industry Keywords

ITIL FundamentalsSOC 2CMMCISO 27001User AdministrationDevice ManagementAccess ManagementOnboardingOffboardingCompliance Reporting

Tech Stack

Tools & technologies

JamfMacOSPython

About the role

Key responsibilities & impact

Run day-to-day IT operations and resolve Tier 1 and Tier 2 issues across macOS and Windows
Work the Jira Service Management queue, meet SLAs, and escalate identity, security, and architecture issues
Administer Microsoft 365, Slack, Google Workspace, Zoom, Atlassian user access, and the password manager
Resolve account lockouts, MFA problems, VPN and Teams issues, and SharePoint and OneDrive file recovery
Perform MFA resets and enrollments, group and role assignments, and routine Entra and SSO user administration
Fulfill application access, license, shared mailbox, and AI tool seat and quota requests within policy
Operate Intune, Jamf, and Datto RMM, including enrollment, provisioning, app deployment, patch compliance, remediation, and hardware refreshes
Execute employee onboarding and offboarding, including device collection, access removal, and license reclamation
Monitor Power Automate onboarding and offboarding flows and resolve routine failures
Maintain hardware and software inventory, warranties, assignments, and disposal records
Coordinate shipping and returns for a distributed workforce
Produce device inventory, compliance, user review, and access review reports for leadership, audits, and renewals
Follow up on non-compliant devices and verify offboarding completeness for SOC 2 and CMMC needs
Script routine tasks with PowerShell, Bash, or Python and improve onboarding, offboarding, and reporting automation
Create and maintain knowledge base articles, runbooks, and how-to guides
Provision and maintain lab devices and VDI user setups for Engineering
Track license counts and renewal dates and assist with vendor and procurement tasks

Requirements

What you’ll need

Approximately 3 to 5 years in IT support, systems administration, or IT operations, including Tier 2 experience
Strong hands-on experience supporting both macOS and Windows
Practical administration of Microsoft 365 and at least some of Slack, Google Workspace, and Zoom
Working experience with Microsoft Entra ID user and group administration, SSO, and MFA at admin level
Hands-on experience with an MDM or RMM platform such as Intune, Jamf, or Datto RMM
Scripting ability in PowerShell, Bash, or Python for routine automation
Experience with ticketing and service management tools, with Jira Service Management preferred
Familiarity with ITIL fundamentals
Clear communication and a service-oriented, accountable mindset
Ability to work 9:00 AM to 5:00 PM Pacific Time
For US employment, authorization to work in the United States without restriction is required
Preferred certifications: Microsoft MD-102 or MS-102, Jamf 200, or CompTIA
Nice to have: experience with Auth0 or other SSO and identity providers
Nice to have: experience gathering evidence in a SOC 2, CMMC, or ISO 27001 audited environment

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Life insurance
Robust 401(k) plan
Discretionary Time Off
Other minor perks
Equity participation available to employees globally, with program details varying by location and employment structure
Remote work arrangement