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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement, automation, and contract lifecycle management, leveraging AI and emerging technologies to enhance operational efficiency and stakeholder experience. Proficient in developing scalable workflow solutions and supporting governance and change management efforts.
Highest-signal resume keywords
Contract Lifecycle Management (CLM)Process ImprovementAI-Enabled SolutionsWorkflow AutomationProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementOperational TransformationWorkflow AutomationAI TechnologiesData ReportingMetrics DevelopmentProcess DocumentationKnowledge ManagementChange ManagementUser Adoption
Soft Skills
Analytical SkillsCommunication SkillsInterpersonal SkillsProblem-Solving SkillsStakeholder Influence
Tools & Technologies
DocuSign CLMSalesforceAirtableMicrosoft Power PlatformMicrosoft CopilotChatGPTClaude (Anthropic)Power PlatformWorkflow Automation ToolsKnowledge Assistants
Industry Keywords
Legal OperationsFinancial ServicesComplianceRegulated EnvironmentsBusiness Operations
About the role
Key responsibilities & impact- Lead process improvement, automation, and innovation initiatives across the contract lifecycle
- Design and implement scalable workflow solutions that improve efficiency, consistency, and stakeholder experience
- Identify opportunities to reduce manual effort, eliminate bottlenecks, improve turnaround times, and increase operational scale
- Evaluate, develop, and deploy AI-enabled solutions, workflow automations, knowledge assistants, copilots, and other productivity tools supporting contracting operations
- Leverage AI and emerging technologies to improve contract review, knowledge management, reporting, self-service support, and operational decision-making
- Partner with business and technology stakeholders to gather requirements, prioritize opportunities, and deliver practical, scalable solutions
- Develop reporting, dashboards, and metrics to monitor operational performance and measure business impact
- Create and maintain process documentation, playbooks, and training materials
- Support governance, change management, and user adoption efforts for new tools and processes
- Stay informed on trends in AI, automation, contract lifecycle management, and legal operations
- Work cross-functionally with Sales, Operations, Legal & Compliance, and other BlackRock stakeholders
- Support development and execution of an AI strategy framework for the SMA business
Requirements
What you’ll need- Bachelor's degree or equivalent industry experience
- At least 6 years of experience in contract management, legal operations, business operations, process improvement, or a related function
- Experience leading process improvement, automation, technology implementation, or operational transformation initiatives
- Experience supporting contract lifecycle management processes and related business workflows
- Experience with Contract Lifecycle Management (CLM) platforms, preferably DocuSign CLM
- Familiarity with workflow automation and low-code platforms such as Salesforce, Airtable, Microsoft Power Platform, or similar technologies
- Hands-on experience leveraging AI and automation technologies to solve business problems and improve operational efficiency
- Strong familiarity with generative AI tools and their practical application in business environments
- Experience building, configuring, or deploying workflow automations, AI-enabled assistants, copilots, agents, knowledge management solutions, or similar productivity tools strongly preferred
- Experience with Microsoft Copilot, Copilot Studio, ChatGPT, Claude (Anthropic), Power Platform, Salesforce, Airtable, DocuSign CLM/IAM, or similar technologies highly desirable
- Strong analytical, project management, communication, and problem-solving skills
- Excellent interpersonal skills, with the ability to listen effectively and ask relevant questions
- Ability to influence stakeholders and manage multiple initiatives simultaneously
- Experience within financial services, legal, compliance, or other regulated environments preferred
Benefits
Comp & perks- Annual discretionary bonus
- Healthcare
- Leave benefits
- Retirement benefits
- Strong retirement plan
- Tuition reimbursement
- Comprehensive healthcare
- Support for working parents
- Flexible Time Off (FTO)
- Hybrid work model with flexibility to work from home 1 day a week