Oracle Fusion Service Functional Consultant

BlackStone eIT

. Run discovery and design workshops with business teams for service request and work-order processes .

Posted 10/15/2026full-timeRemote • Egypt, Bahrain, Jordan, Oman, Lebanon, IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Oracle Fusion Service configuration, including service requests, work orders, and SLAs, while effectively leading workshops and training sessions with business teams. Proficient in preparing functional designs and supporting user acceptance testing.

Highest-signal resume keywords

Oracle Fusion Service ConfigurationService Request ManagementWork Order ManagementFunctional Design ExperienceUser Acceptance Testing (UAT)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Request SetupWork Order SetupQueue ManagementSLA ConfigurationFunctional Design Preparation

Soft Skills

Excellent Written CommunicationExcellent Spoken Communication

Tools & Technologies

Oracle Fusion ServiceDigital Customer Service Portal

Industry Keywords

Enterprise ApplicationsBusiness Process DesignDiscovery WorkshopsGo-Live SupportHypercare Support

Tech Stack

Tools & technologies

CloudOracle

About the role

Key responsibilities & impact

Run discovery and design workshops with business teams for service request and work-order processes
Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
Set up the customer self-service portal (Digital Customer Service)
Prepare functional designs, test scripts and training material
Lead SIT and UAT for your area and support go-live and hypercare

Requirements

What you’ll need

6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
Hands-on set-up of service requests, work orders, queues and SLAs
Functional design and workshop experience with business users
Able to travel to Dubai regularly
Excellent written and spoken English