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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supplier enablement and electronic payment adoption, with strong organizational skills to manage multiple cases and ensure compliance with policies and procedures. Proficient in communication and problem-solving, facilitating effective collaboration among suppliers and internal teams.
Highest-signal resume keywords
Supplier Enablement ExperienceElectronic Payment AdoptionCRM Systems ProficiencyOrganizational SkillsVerbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client ServiceSales OperationsPaymentsACHTreasury ManagementAccounts PayableMicrosoft ExcelPayment ConversionCase ManagementCompliance
Soft Skills
Strong Problem-Solving SkillsAttention to DetailReliable Follow-ThroughEffective Business WritingAbility to Work Independently
Tools & Technologies
CRM SystemsCall-Tracking PlatformsWorkflow ToolsCase-Management Systems
Industry Keywords
Financial ServicesRegulated EnvironmentSupplier OnboardingCommercial CardsPayment Solutions
About the role
Key responsibilities & impact- Conduct proactive outbound phone and email outreach to suppliers assigned to payment conversion campaigns
- Explain approved electronic payment options, benefits, and program requirements
- Communicate business customers’ payment strategies and operating guidelines
- Answer supplier questions and explain steps for adopting electronic payment methods
- Manage follow-up activities through enrollment, closure, or formal handoff
- Encourage supplier participation and adoption of electronic payment solutions
- Review supplier records and verify contact information and payment details
- Research supplier questions and provide timely, accurate responses
- Coordinate communication among business customers, suppliers, and internal financial institution teams
- Route nonstandard questions and escalate commercial, technical, policy, compliance, and other issues
- Enroll suppliers according to approved procedures and guidelines
- Identify and route enrollment exceptions
- Maintain accurate outreach, enrollment, follow-up, and case-status records
- Track cases through completion or handoff
- Provide activity data for monthly reporting and campaign tracking
- Manage multiple supplier cases while maintaining productivity and accuracy
- Follow policies, procedures, regulatory requirements, and quality standards
- Apply approved solutions consistently and recognize when escalation is needed
- Work independently within client priorities and established processes
Requirements
What you’ll need- 5+ years of experience in client service, sales, operations, financial services, payments, or a related field
- At least 2 years of direct supplier enablement experience supporting electronic payment adoption
- Professional outbound calling or sales experience
- Experience supporting supplier onboarding, business payments, commercial cards, ACH, Treasury Management, accounts payable, or payment conversion initiatives preferred
- Experience with a bank, payment provider, fintech organization, or large corporate payments program is a plus
- Experience in a regulated or compliance-driven environment preferred
- Moderate Microsoft Excel proficiency, including formulas, filtering, sorting, and formatting
- Experience using CRM systems, call-tracking platforms, workflow tools, or case-management systems
- Ability to review records, research questions, apply approved solutions, and maintain accurate documentation
- Strong organizational skills and ability to manage multiple cases, follow-ups, and competing priorities
- Ability to meet deadlines while maintaining quality and attention to detail
- Strong verbal communication skills and professional telephone manner
- Clear and effective business email writing and stakeholder communication skills
- Ability to explain processes and payment options clearly
- Strong problem-solving skills and judgment regarding escalation
- Ability to work independently and collaborate with suppliers, business customers, and internal teams
- Reliable follow-through, attention to detail, and focus on service quality and campaign goals
- Must be able to work across U.S. time zones
- Must be able to work on Blend’s W2 without sponsorship
Benefits
Comp & perks- Health, Vision, Dental
- 401K plan
- Life Insurance
- Pretax Commuter Benefits
- Supportive team
- PTO
- Commuter benefits
- Spending accounts
- Disability coverage
- EAPs