Supplier Enablement Specialist, Payments

Blend360

. Conduct proactive outbound phone and email outreach to suppliers assigned to payment conversion campaigns .

Posted 11/10/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supplier enablement and electronic payment adoption, with strong capabilities in client service, communication, and case management. Proficient in managing multiple priorities while adhering to regulatory requirements and maintaining accurate documentation.

Highest-signal resume keywords

Supplier Enablement ExperienceElectronic Payment AdoptionClient Service ExperienceMicrosoft Excel ProficiencyCRM Systems Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electronic Payment SolutionsPayment ConversionCommercial CardsACHTreasury ManagementAccounts PayableCase ManagementData ReportingDocumentation AccuracyRegulatory Compliance

Soft Skills

Strong Verbal CommunicationProfessional Telephone MannerEffective Email WritingProblem-Solving SkillsAttention to Detail

Tools & Technologies

CRM SystemsCall-Tracking PlatformsWorkflow ToolsCase-Management Systems

Industry Keywords

Financial ServicesPaymentsSupplier OutreachCompliance-Driven EnvironmentBusiness Payments

About the role

Key responsibilities & impact

Conduct proactive outbound phone and email outreach to suppliers assigned to payment conversion campaigns
Explain approved electronic payment options, benefits, and program requirements
Communicate payment strategies and operating guidelines to business customers
Answer supplier questions and help suppliers understand electronic payment adoption steps
Manage follow-up activities through enrollment, closure, or handoff
Encourage supplier participation and adoption of electronic payment solutions
Review supplier records and verify contact and payment information
Research supplier questions and provide timely, accurate responses
Coordinate communication among business customers, suppliers, and internal financial institution teams
Route nonstandard questions and escalate commercial, technical, policy, compliance, and other issues
Enroll suppliers according to established procedures and guidelines
Identify exceptions and route nonstandard enrollment requests for review
Maintain accurate outreach, response, enrollment, follow-up, and case-status records
Track cases through completion or handoff
Provide activity data for monthly reporting, campaign tracking, and program performance
Manage multiple supplier cases while maintaining productivity and accuracy
Follow policies, procedures, operating guides, regulatory requirements, and quality standards
Apply approved solutions consistently and recognize when escalation is required
Work independently according to client priorities and established processes

Requirements

What you’ll need

5+ years of experience in client service, sales, operations, financial services, payments, or a related field
At least 2 years of direct supplier enablement experience supporting electronic payment adoption
Professional outbound calling or sales experience
Experience supporting supplier onboarding, business payments, commercial cards, ACH, Treasury Management, accounts payable, or payment conversion initiatives is preferred
Experience working with a bank, payment provider, fintech organization, or large corporate payments program is a plus
Experience in a regulated or compliance-driven environment is preferred
Moderate Microsoft Excel proficiency, including formulas, filtering, sorting, and formatting
Experience using CRM systems, call-tracking platforms, workflow tools, or case-management systems
Ability to review records, research questions, apply approved solutions, and maintain accurate documentation
Ability to manage multiple cases, follow-ups, and competing priorities
Ability to meet deadlines while maintaining quality and attention to detail
Strong verbal communication skills and a professional, confident telephone manner
Clear and effective business email writing and stakeholder communication skills
Ability to explain processes and payment options clearly
Strong problem-solving skills and judgment to distinguish routine questions from issues requiring escalation
Ability to work independently while collaborating with suppliers, business customers, and internal teams
Must be able to work on Blend’s W2 without sponsorship
Must be able to work across U.S. time zones

Benefits

Comp & perks

Health, Vision, Dental
401K plan
Life Insurance
Pretax Commuter Benefits
Medical, dental, vision
PTO
Commuter benefits
Spending accounts
Disability coverage
EAPs
Supportive team environment