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Senior Manager, Partner Management
Blink Health. Own the day-to-day and strategic management of BPO partnerships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in BPO account management and vendor performance frameworks, with a strong focus on stakeholder management and relationship building. Proven ability to negotiate high-impact agreements and drive operational improvements in a fast-paced, dynamic environment.
Highest-signal resume keywords
BPO Account ManagementVendor Performance FrameworksStakeholder ManagementNegotiation SkillsAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementCapacity PlanningCompliance AnalysisOperational Efficiency ImprovementPerformance Monitoring
Soft Skills
Relationship BuildingCommunication SkillsProblem SolvingAdaptabilityCross-Functional Collaboration
Industry Keywords
Healthcare IndustryOutsourced Customer ServiceContact Center KPIsVendor OversightBest Practices Benchmarking
About the role
Key responsibilities & impact- Own the day-to-day and strategic management of BPO partnerships
- Serve as the primary point of contact and accountability for partner performance and relationship health
- Manage relationships and alignment with key internal stakeholders across the organization
- Influence priorities and business and/or technology direction to support partner success
- Define long-term network strategy, including partner selection, tiering, and capacity planning
- Review and drive execution of vendor contracts covering pricing, payment terms, volume commitments, SLAs, rebates, and penalties
- Liaise with Legal on agreement execution and renewals
- Negotiate high-impact agreements and contract amendments
- Benchmark and facilitate best practices across the partner network
- Analyze and monitor compliance and drive improvements through structured reporting and recommendations
- Identify root causes of operational inefficiencies and drive improvement through corrective action plans
- Triage partner issues and own resolution end-to-end
- Identify, develop, and optimize internal processes, playbooks, and tools for vendor oversight and accountability
Requirements
What you’ll need- Bachelor's degree or equivalent working experience
- Experience in the healthcare industry is a plus
- 7+ years of experience as Partner Manager for Outsourced Customer Service or within a BPO organization
- Demonstrated expertise in BPO account management, contact center KPIs, and vendor performance frameworks
- Excellent stakeholder management and relationship-building abilities
- Strong written and verbal communication skills
- Skilled at negotiating high-impact agreements in fast-paced, high-growth environments
- Proven ability to navigate ambiguous situations and drive resolution
- Experience managing complex, cross-functional initiatives
- Strong analytical skills
- Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity
- Ability to travel as needed up to 50% of the time
Benefits
Comp & perks- Equal opportunity employer
- Diversity-valuing workplace
- SMS or MMS application updates for applicants who provide a phone number and consent