Implementation Manager

Blink - The Frontline Experts

. Proactively work with new and prospective customers to help them get maximum value from Blink’s platform .

Posted 10/13/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management and technical skills to effectively onboard and support customers in a B2B SaaS environment. Capable of driving customer satisfaction and engagement through strategic thinking and the use of automation tools.

Highest-signal resume keywords

Project ManagementB2B SaaS Onboarding ExperienceCustomer Relationship ManagementAutomation of Onboarding ProcessesProfessional Competency in French or Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementB2B SaaSCustomer Lifecycle KnowledgeAutomation ToolsAI Tools Familiarity

Soft Skills

EmpathyCuriosityStrategic ThinkingSelf-StarterHighly Organised

Tools & Technologies

Online ToolsWebinar Platforms

Industry Keywords

Professional ServicesCustomer SatisfactionChange ManagementCustomer EngagementMetric-Driven Environment

About the role

Key responsibilities & impact

Proactively work with new and prospective customers to help them get maximum value from Blink’s platform
Support new customers through onboarding and implementation via demos, presentations, workshops, meetings, and training
Manage multiple implementation projects end-to-end
Build strong relationships with key stakeholders
Plan and lead onboarding of new customers onto the platform
Increase customer satisfaction, adoption, and engagement
Identify customer needs and promote relevant Blink features and services where value can be added
Build self-help resources including articles, videos, and demos
Automate customer onboarding processes using the latest tools
Support delivery of webinars and training and create reusable collateral
Track customer satisfaction and develop ways to improve service and customer experience
Manage a portfolio of Commercial-sized customers, with a longer-term goal of owning Enterprise accounts

Requirements

What you’ll need

3–5 years of relevant delivery experience
Previous experience in an onboarding role within a B2B SaaS business
Involvement in a scaling Professional Services function and business
Strong project management skills and ability to meet deadlines and follow up quickly with customers
Strong technical and digital skills, with ability to automate tasks using online tools
Familiarity with leading-edge AI tools and their use in personal workflows
Curiosity about AI’s potential to automate repetitive tasks across teams
Empathy and sincerity in solving customer problems
Strategic thinking and ability to align technology solutions with business objectives and drive measurable value
Ability to work autonomously with excellent discipline
Knowledge of SaaS software and the typical customer lifecycle
Experience in a metric-driven environment with accountability for project success
Self-starter eager to learn and thrive in a high-functioning team
Ability to run complete project lifecycles autonomously
Highly organised, able to balance competing tasks, provide regular updates, and represent Blink as a world-class product
Familiarity with change management principles and experience driving organisational change in customer businesses
Track record of exceeding self-set goals and strong team performance
Professional competency in French or Spanish (preferred)

Benefits

Comp & perks

Stock options on starting and additional high performer grants annually
25 days’ leave + public holidays
Additional time off between Christmas and New Year
Private healthcare with AXA
3% employer pension contribution when you contribute 5%
Cycle to Work scheme
Social events (lunches, breakfasts, nights out)
Enhanced parental leave
Inclusive and diverse culture with fair and equal consideration for all applications