Strategic Account Manager

Blink - The Frontline Experts

. Serve as the primary point of contact for the most valuable enterprise customers.

Posted 9/19/2026full-timeBoston • Illinois • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within a B2B SaaS environment, focusing on building relationships, driving account growth, and delivering strategic insights. Proficient in leveraging technology partnerships and analyzing client data to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Account ManagementCustomer SuccessB2B SaaS ExperienceHR Tech FamiliarityData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRevenue GrowthIntegration OpportunitiesClient Health MonitoringStrategic Insights

Soft Skills

Communication SkillsPresentation SkillsRelationship BuildingStrategic MindsetStakeholder Management

Tools & Technologies

WorkdayServiceNow

Industry Keywords

Enterprise ClientsB2BSaaSHR Tech

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the primary point of contact for the most valuable enterprise customers.
Build trusted relationships with key stakeholders across client organizations.
Create and execute account plans driving adoption, retention, and expansion.
Leverage relationships with Workday, ServiceNow, and other technology partners to uncover integration opportunities.
Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs.
Monitor client health and usage data to identify risks and opportunities.
Deliver regular business reviews and strategic insights to client leadership and internal teams.

Requirements

What you’ll need

8+ years of experience in account management, customer success, or strategic consulting, preferably in a B2B SaaS environment.
Proven track record of managing enterprise clients and growing account revenue.
Familiarity with HR Tech is strongly preferred.
Strong technical acumen with the ability to connect and engage with IT Leaders.
Exceptional communication, presentation, and relationship-building skills.
Strategic mindset with the ability to analyze data and translate insights into actionable recommendations.
Comfortable navigating complex organizations and managing multiple stakeholders.

Benefits

Comp & perks

Generous equity allocations with significant upside potential.
20 day's leave + public holidays.
401(k) A generous plan to help you save for a bright future.
Private health insurance—medical, dental, and vision coverage paid by the company.
Enhanced parental leave.
Additional time off between Christmas and New Year.
Growth, learning, and varied challenge opportunities in a supportive environment.
Social events (lunches, breakfasts, nights out).