Customer Success Manager

Blinq

. Own a portfolio of business customers across the full customer lifecycle, from onboarding and product education through renewal and expansion .

Posted 10/13/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within B2B SaaS, focusing on customer outcomes, adoption, and account growth. Proficient in using data to drive decisions and improve customer engagement through effective communication and organization.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementB2B SaaS ExperienceData-Driven Decision MakingRenewal and Expansion Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementProduct TrainingAccount PlanningRenewal ForecastingChurn Risk ManagementAI and Automation ImplementationData AnalysisCommercial JudgmentOnboarding StrategyFeature Walkthroughs

Soft Skills

Clear CommunicationStrong OrganizationCuriosityIndependenceRelationship Building

Tools & Technologies

CRM SoftwareProduct Usage Data ToolsWebinar PlatformsCollaboration ToolsCustomer Health Tracking Systems

Industry Keywords

Customer AdoptionAccount GrowthB2BSaaSCustomer Retention

About the role

Key responsibilities & impact

Own a portfolio of business customers across the full customer lifecycle, from onboarding and product education through renewal and expansion
Understand customer goals and help them adopt Blinq across their teams
Lead conversations about renewing and growing customer accounts
Lead onboarding and rollout planning, setting clear goals for introducing Blinq across teams
Run product knowledge sessions, feature walkthroughs, and webinars tailored to administrators and team members
Build relationships with customer champions, budget owners, and decision-makers
Use product usage data and customer conversations to identify adoption barriers, renewal risks, and growth opportunities
Own renewals, including pricing and commercial discussions, and coordinate plans addressing churn or contraction risks
Grow accounts by identifying opportunities in additional teams, departments, and locations
Maintain account plans, customer health records, renewal forecasts, and expansion opportunities in the CRM
Partner with Support, Product, and Engineering to resolve escalations and communicate with customers
Improve playbooks and use AI and automation thoughtfully to manage the portfolio
Turn customer insights into product and process improvements

Requirements

What you’ll need

Experience in Customer Success or Account Management within B2B SaaS, owning both customer outcomes and commercial results
Evidence of improving adoption, retaining customers, and growing existing accounts
Confidence leading renewal, pricing, and expansion conversations, with sound commercial judgment
Ability to use customer, product, and revenue data to prioritize work and measure impact
Clear communication when running product training, navigating difficult conversations, or speaking with senior decision-makers
Strong organization and follow-through across a large portfolio
Practical approach to AI and automation
Ownership, curiosity, and comfort working independently in a remote, fast-moving environment
Experience supporting rollouts across multiple departments, locations, or larger employee populations

Benefits

Comp & perks

Competitive salary and a real growth path; role and compensation grow with company growth
Generous PTO plus a flexible policy for everything life throws at you beyond that
Team offsites, dinners, and games nights
Comprehensive health, dental, and vision coverage
20 days of annual leave
Access to a 401(k) retirement plan
Healthcare plan