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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and a structured approach to problem-solving, with proficiency in Excel and experience in customer-facing roles. Capable of driving automation initiatives and collaborating effectively with cross-functional teams to enhance customer success.
Highest-signal resume keywords
Automation Rates ManagementCustomer Health OwnershipSQL ProficiencyFluent in German and EnglishExperience with ERP Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automation ConfigurationData AnalysisProcess ImprovementExcel ProficiencyAI Agent TuningSQLPython
Soft Skills
Customer EngagementAnalytical ThinkingCollaborationProblem-Solving
Tools & Technologies
AI-Driven SaaSERP Systems
Industry Keywords
Accounts PayableOrder ManagementBusiness LogicCustomer Success
Tech Stack
Tools & technologiesERPPythonSQL
About the role
Key responsibilities & impact- Configure and tune AI agents for customer documents and processes.
- Drive post-go-live automation from first live volume to target automation rates.
- Deliver customer automation sprints.
- Resolve open AI questions about customer business logic and make decisions permanent.
- Investigate root causes of stalled automation, including master data, process rules, and behavior.
- Own customer health across a portfolio, measured primarily by automation rates.
- Act as run lead and escalation point for live customers.
- Challenge process rules and drive improvements with department leads.
- Enable customer teams to resolve issues independently.
- Identify expansion opportunities and involve Sales and Client Partners.
- Secure and monitor service consumption against budgets.
- Scope automation sprints and additional services and ensure paid work is billed.
- Collaborate with Customer Success Engineers and feed recurring patterns to Product.
- Work alongside Consultants on customer accounts.
Requirements
What you’ll need- Bachelor's or Master's degree in Business, Economics, Information Systems, Engineering, or a related field; strong career changers are equally welcome.
- Up to 2 years of professional experience; internships, working student roles or a first analytical job count.
- Structured, analytical way of working and solid command of Excel or equivalent.
- Confident in front of customers, from operational teams to their leadership.
- Fluent in German and English, spoken and written.
- Bonus points for experience with ERP systems, accounts payable or order management processes, SQL or Python, or AI-driven SaaS.
Benefits
Comp & perks- High ownership environment – you shape your projects, outcomes, and career path.
- Impact at scale – your work powers automation across global enterprises.
- Cross-functional exposure – work with engineers, data scientists, and business leaders daily.
- Real growth – fast-paced environment, steep learning curve, and structured career progression.
- Employee ownership – be part of a majority employee-owned company with a best-in-class stock option program.
- Amazing team – become part of a driven and collaborative group of innovators.
- Technology exposure – be at the forefront of AI and enjoy continuous learning opportunities.
- Visits & offsites – paid visits and stays at our HQ in Zurich, including collaborative team offsites.