Consultant

blp

. Own customer health across the portfolio, primarily measured by automation rates .

Posted 9/25/2026full-timeMunich • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving automation and process improvement within customer operations, leveraging strong analytical skills and a deep understanding of core business processes. Proficient in facilitating workshops and collaborating with cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Master's Degree3+ Years Experience in ConsultingDeep Knowledge of Core Business ProcessesFluent in German and EnglishExperience with ERP Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementAutomation RatesData AnalysisWorkshop FacilitationTransaction Data ManagementAI-Native SolutionsCustomer Master-Data CleanupSLA ManagementFinance Process ChangeProcurement Process Change

Soft Skills

Analytical SkillsCollaborationPresentation SkillsProblem-SolvingLeadership

Tools & Technologies

ERP SystemsAI-Driven SaaSAccounts PayableOrder Management Processes

Industry Keywords

Shared ServicesProcess OwnershipPurchase-to-PayOrder-to-CashOperational Teams

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own customer health across the portfolio, primarily measured by automation rates
Lead customers' transition to AI-native ways of working
Identify automation blockers and select appropriate solutions
Enable operational teams and drive adoption of blp
Challenge process rules and drive improvements with department leads
Coordinate customer master-data cleanup
Enable customer core teams to resolve issues independently
Identify when custom agents or engineering support are needed
Collaborate with Customer Success Engineers and Customer Success Managers
Act as escalation point for SLA breaches and own continuity of operations for customers without a Customer Success Manager
Direct AI Automation Specialists working on assigned accounts

Requirements

What you’ll need

Master's degree in Business, Finance, Engineering, Computer Science, or a related field
3+ years of experience in consulting, process improvement, shared services, or ERP process ownership
Deep working knowledge of at least one core business process end to end: purchase-to-pay or order-to-cash
Demonstrable experience changing how a finance, procurement, or supply chain team works
Strong analytical skills and comfort working directly with process and transaction data
Experience facilitating workshops with operational teams and presenting to leadership
Fluent in German and English, spoken and written
Bonus: experience with ERP systems, accounts payable, order management processes, or AI-driven SaaS

Benefits

Comp & perks

High ownership environment – shape projects, outcomes, and career path
Impact at scale across global enterprises
Cross-functional exposure to engineers, data scientists, and business leaders
Structured career progression
Majority employee-owned company with a stock option programme
Continuous learning opportunities and emerging technology exposure
Paid visits and stays at the Zurich HQ
Collaborative team offsites
Financial support for visits to Zurich at least once a month