Customer Success Engineer – Internship

blp

. Answer incoming customer requests through the support channel .

Posted 9/25/2026internshipMunich • GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical thinking and problem-solving skills while effectively managing customer support incidents. Proficient in both German and English, with a keen interest in enterprise software and data-driven decision-making.

Highest-signal resume keywords

Fluent In GermanFluent In EnglishAnalytical ThinkingCustomer SupportEnterprise Software Interest

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLAPIsProcess ModellingConfiguration Adjustment

Soft Skills

Problem-SolvingCommunicationCollaboration

Tools & Technologies

ERP Systems

Industry Keywords

BusinessEconomicsInformation SystemsEngineeringComputer Science

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Answer incoming customer requests through the support channel
Own incidents end to end: investigate, resolve, and confirm the issue is fixed
Investigate workflows, documents, or postings that did not behave as expected
Adjust configuration when appropriate
Recognise larger problems and escalate them with proper evidence
Join customer calls to resolve urgent issues as experience grows
Drive initiatives beyond the support queue to improve scalability
Document learnings for future team members

Requirements

What you’ll need

Enrolled in or recently completed a Bachelor's or Master's in business, economics, information systems, engineering, computer science, or something adjacent; strong candidates from other backgrounds are welcome to make their case
German and English, both fluent; this is a hard requirement
Strong analytical thinking and comfort working with data
Genuine interest in enterprise software, AI, and how large organisations run
Nice to have, not required: first exposure to ERP systems, SQL, APIs, or process modelling
Legally authorised to work in the country of employment

Benefits

Comp & perks

Employee ownership with a best-in-class stock option programme
Amazing team and collaborative group of innovators
Visits & offsites, including collaborative team offsites
Real responsibility from week three
Steep learning curve on live enterprise systems
Direct access to engineers, product managers, and customers' finance operations leaders